International Move Manager

Job Description

We're seeking an office-based International Move Manager to join a top-tier relocation company in Sterling, VA. This role is crucial in managing overseas moves for private and corporate clients, ensuring seamless door-to-door service worldwide. Ideal for relocation professionals experienced in coordinating international household goods shipments.

Key Responsibilities:

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• Coordinate international moves for private individuals and corporate assignees.
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• Act as the central point of contact for clients from pre-move planning through final delivery.
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• Prepare and manage international shipping documentation including customs, import/export forms, and insurance.
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• Liaise with global partners, freight forwarders, and destination agents.
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• Arrange packing, shipping, air/ocean freight, storage, and delivery services.
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• Monitor shipment status and proactively update clients on progress.
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• Ensure all services comply with international regulations and client requirements.
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• Manage move budgets and provide detailed cost estimates.
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• Resolve client queries, delays, or claims professionally and promptly.
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• Maintain detailed records in move management and CRM systems.
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• Collaborate with internal teams to ensure high-quality service delivery.
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• Conduct post-move client feedback follow-ups and implement improvements.
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Key Skills & Experience:

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• Proven experience coordinating international household goods relocations.
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• Knowledge of customs procedures, global shipping, and compliance.
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• Strong communication and relationship management skills.
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• Ability to handle complex logistics across time zones and regions.
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• Proficiency in move management and CRM systems.
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• Highly organised with strong problem-solving capabilities.
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