IT Support Specialist I

IT Support Specialist IMode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.Minimum of 1 to 2 years' of remote and onsite desktop support experienceDirect experience with Windows 11 and Microsoft 365Hands on experience with Active Directory user administration and basic networkingManaged Services or Technology Consulting experience a plus!As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:Troubleshoot, and resolve user support issues while maintaining customer satisfaction.Support desktops, software and networks in multiple environments.Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.Free Fridays! – Every other Friday off. Paid!Competitive CompensationMedical, Dental, and Vision InsuranceSimple IRA Savings Plan with Company MatchCertification Assistance and Bonus Reward ProgramPaid Holidays and Vacation DaysCausal Work EnvironmentEmployee Social EventsLife Insurance CoverageIncidental TelecommutingEmployee Referral BonusAlt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, IT Support TechnicianMust be available to work at our Norfolk office. We are an Equal Opportunity Employer