Parts Department Manager

Job Description

Job Description

At Mike Toler Chrysler Dodge Jeep Ram, we pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments. For over a decade, our employees have worked hard to ensure that our customers are dealt with honestly, in a straightforward manner. If you have a proven track record as a successful Parts Department Manager, we want to speak with you!  We know how to value our human capital and give every employee the opportunity to grow.

Benefits

• Health, Dental, and Vision Insurance
• 401(k)
• Competitive Pay
• Paid Training
• Paid Holidays
• Life Insurance

Responsibilities

• Lead the parts department, retail and wholesale customers.

• Accomplish objectives through the use of proper purchasing procedures and inventory control.

• Handle the parts inventory and track all expenses.

• Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs.

• Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures.

• Handle and resolve customer complaints courteously and professionally.

• Keep up-to-date on manufacturer warranty, policy, and return procedures.

• Knowledge and compliance with the federal, state, and local regulations that affect operation.

• Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy.

• Forecast goals and objectives for the department and strive to meet them.

• Hire, train, motivate, counsel and monitor the performance of all parts department staff.

• Ensure that incoming inventory is stocked in the correct location.

• Maintain a stabilized inventory consistent with the requirements of the defined areas.

• Accurately price parts and accessories using the proper pricing source and keep the computer system up to date.

• Implement & carry out safety requirements.

• Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• 2+ years of related experience in an automotive parts management position preferred

• 2 years of sales experience preferred

• Excellent customer service skills

• Professional appearance and work ethic

• High school diploma or equivalent

• Detail oriented and organized

• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.