Front Desk Receptionist

POSITION SUMMARY The focus of this role is to provide administrative support to all departments at Miami County Board of Developmental Disabilities (MCBDD) with a focus on the Human Resources department and managing the front reception desk. As an employee of the Miami County Board of Developmental Disabilities (Riverside), the job incumbent shall always comply with all Board policies, and shall demonstrate respect for, support the dignity of, and observe the rights of all individuals served by the Board and demonstrate sensitivity to diverse beliefs, cultures, values and family structures. QUALIFICATIONS High school diploma or GED required; post-secondary coursework in business administration, human resources, or related field preferred. One (1) year of experience in clerical, administrative, or HR support roles. Demonstrated professionalism and high-level customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to manage digital records and systems. Strong written and verbal communication skills. Ability to maintain strict confidentiality and comply with privacy laws and agency policies. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple priorities, take initiative, and work independently or collaboratively in a team setting. Regular and predictable attendance is required. Must abide by Miami County Board of Developmental Disabilities Code of Conduct and adopted values. Ability to pass a BCI/FBI background check, Abuser Registry check, and pre-employment drug screen. Possess and maintain a valid Ohio driver’s license, with fewer than five (5) points, and the ability to drive to agency locations as needed per policy. DUTIES Customer Service and Front Desk Coverage Serve as the agency’s primary receptionist, greeting and directing visitors, answering multi-line phones and responding to general inquiries with professionalism and confidentiality; Ensure that all who enter the building feel welcomed, respected and supported. Administrative and Clerical Support Maintain and organize employee personnel files and records; Assist with processing new hire paperwork, benefits documentation, and employee changes; Track required employee certifications and training records and send out reminders; Maintain confidentiality and security of HR data and sensitive personnel information. Recruitment and Onboarding Post job openings across platforms as directed; track postings and close-outs; Schedule candidate interviews, assemble interview packets, and follow up with applicants; Prepare onboarding packets and assist in new hire orientation logistics. Benefits and Leave Support Distribute and collect benefit enrollment/change forms and follow up on missing documentation; Process invoices; Assist employees with basic benefits or leave questions; Track and log benefit and leave documentation to support audits and compliance processes. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. HOURS Monday – Friday 8:00 am – 4:00 pm and additional hours outside this schedule may be required. FLSA Non-Exempt from Overtime COMPENSATION $15.58 - $22.26 per hour/DOQ BENEFITS Medical Dental Vision OPERS Retirement Life Insurance Vacation Sick Personal Holidays including your Birthday POSTING DATES Until Filled #J-18808-Ljbffr