Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of three focused on growth, service, and building strong relationships. I’ve been with State Farm since graduating college, spending 12 years in corporate roles across claims and leadership before opening my own agency.

I’m part of a busy family of four and stay active with youth sports. Outside of work, I enjoy golfing and spending time with family.

For our team, we offer PTO, paid holidays, health benefits, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is light, friendly, and fairly casual, while still being team-oriented and driven. We’re looking for someone who is hungry, self-motivated, and eager for opportunity - someone who works well with others, brings positive energy, and is ready to grow with the team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Booth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.