Service Delivery Coordinator - Sales Support

Job Title

Job Description

Objective: Enabling the smooth delivery of the Company's service to our customers by the effective delivery of sales processing and its continuous improvement.

Location: Cincinnati, OH Office

Pay: $20-$22/HR

Shift: Monday- Friday : 8AM-5PM (1hr lunch break)

Qualification: Experience in key areas of sales support and/or sales processing

Key Duties:

• Sales Processing:
• Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days
• Convert quotes and process sales orders within TIMS ensuring all required information is provided
• Email quotes and order confirmations to customer
• Daily monitoring of open sales orders, obtaining information from purchasing or workshop functions to provide update to customers as required
• Raise and monitor system changes to streamline sales processing
• Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required
• Support the DRS LOB by monitoring email requests, building manual sales orders for shipments not processed via the EDI, and providing updates to relevant stakeholders
• Sales Support:
• Administer the new customer set up process
• Capturing customer feedback
• Receive incoming customer enquiries, providing customer support and responding to customer concerns
• Liaise with other areas of the business to produce effective resolutions for any customer issues
• Provide weekly updates of any ongoing customer issues (CHRs), escalating where necessary
• Produce reports on product or customer specific sales activity as required
• Produce weekly and monthly KPI reports

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.