Senior IT Support Specialist

Job Description

Job Description

Solve the Toughest Problems. Lead Through Expertise.

NetGain Technologies is looking for a Senior IT Support Specialist to join our engineering team.

This role is designed for experienced engineers who enjoy tackling complex technical challenges, mentoring others, and serving as the escalation point when standard troubleshooting isn't enough.

If you're the person other engineers call when they're stuck, enjoy digging into root causes, and take pride in solving problems others can't, we'd love to talk.

What You'll Do

• Resolve complex issues escalated from Level 1 and Level 2 support teams.
• Troubleshoot advanced server, networking, cloud, security, and VoIP environments.
• Identify root causes and implement long-term solutions to recurring issues.
• Collaborate with engineering teams across the organization to solve technical challenges.
• Create documentation and knowledge base articles that help elevate the entire team.
• Mentor junior engineers and share technical expertise.
• Participate in maintenance activities and critical issue resolution as needed.

Technologies You'll Work With

• Windows Server
• Active Directory & Group Policy
• Microsoft 365
• Azure
• Networking & Firewalls
• VoIP Systems
• Cloud Infrastructure
• Endpoint & Server Operating Systems

What Makes You Successful

• Strong troubleshooting and analytical skills.
• Deep understanding of Windows Server, networking, and infrastructure technologies.
• Ability to diagnose complex problems across multiple technical disciplines.
• Excellent communication skills with both clients and teammates.
• Strong documentation habits and attention to detail.
• Ability to remain calm and effective during high-priority situations.

Preferred Qualifications

• 3+ years in an advanced support, NOC, systems administration, or engineering role.
• Associate degree, bachelor's degree, equivalent experience, or combination of certifications and experience.
• One or more of the following certifications, or willingness to pursue certification after hire:
  • Microsoft Windows Server Hybrid Administrator
  • Microsoft 365 Enterprise Administrator Expert
  • CCNA

Why NetGain?

• Open PTO
• Paid certification training and professional development
• Medical, dental, vision, HSA, and FSA options
• 401(k) with company match
• Employer-paid life and disability insurance
• Career growth opportunities
• A collaborative team that values learning, mentoring, and technical excellence

  Core Values: 

These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.

• People First
• Above and Beyond
• Continuous Improvement
• Extreme Ownership

Come Grow With Us!
Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.

We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements. We look forward to your application!

NetGain Technologies is an equal opportunity employer.