Senior Operations Manager

Overview In this role, you will serve as an integral member of the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with overall operational performance in Transdev Alternative Services. This includes KPIs, SLAs, strategic account management, and startups/shutdowns of locations. In addition, this individual is responsible for any activity associated with improving operational performance, optimization, and operating procedure updates. Lead transformation initiatives of the AV organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for improving, strengthening and sustaining the operations division. Responsibilities Regional Management of Operational sites to include International areas and multiple geographies/locations. Directs Leadership and management in developing a culture where safety, inclusion, and ongoing employee interaction are valued and evident in all activities. Curate and present daily, weekly, and monthly business reports and present them to client leaders and executives within Transdev. Lead role implementing programs for the Operations division of Transdev’s North America. Develop and deploy essential process improvement techniques and tools, manage performance improvement process in a direct role. Develop and deploy needed metrics to coordinate with existing operational performance KPIs by inserting lean metrics to demonstrate the business value and measure total productivity gains, including reducing absenteeism, turnover, and extended benefits. Diagnose problems and develop streamlined process flows to eliminate waste and ensure efficiencies. Mentor peers and influence operational teams to think differently, ensuring a bottom-up approach to decision-making and empowerment at correct levels. Participate in client and prospective client meetings to illustrate and differentiate Transdev from its competition. In collaboration with Human Resources, be the Subject Matter Expert on associated training and incentive programs to support lean initiatives. Other duties as required. Qualifications Must be 21 years old. Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, and/or related field preferred. 5 or more years of relevant management and leadership experience required. Experience in tech, start-up, and/or AV industry is strongly preferred. Strong background in transportation and/or logistics is highly preferred. Working knowledge of basic federal and state employment laws. Basic working knowledge of laws, ordinances and regulations pertaining to motor vehicle operations. KSAs Must have good attention to detail and be able to quickly and concisely describe their thoughts. Capable of responding quickly and simultaneously to multiple scenarios. Ability to maintain positive relationships with clients, employees, and support departments. Remain flexible and agile for changing business needs and/or projects. Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization. Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets. Ability to resolve complex operational problems. Strong logic and analytical skills. Must have a strong ability to adapt well to rapidly changing environments with ambiguous direction, and dynamic strategies. Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments. Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance. Must be on call and responsive for 24/7 operations. Benefits Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 6 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. The above listed benefits are the Corporate office policy. Benefits vary by location. Pre-Employment requirements All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening. Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program. Transdev reserves the right to perform ongoing background checks for all employees. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements. If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. Drug-free Workplace Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. #J-18808-Ljbffr