Assistant Manager

Assistant Community Manager

The Assistant Community Manager supports the Community Manager in overseeing the apartment community's daily operations, marketing, and resident relations. This role is critical to ensuring the smooth operation of the community and enhancing the resident experience through proactive management and support.

Essential Responsibilities

• Marketing & Leasing Support:
  • Assist in all aspects of marketing and leasing, including showing units, screening, and selecting qualified residents.
  • Participate in the creation and execution of advertising and marketing strategies.
  • Conduct competitive market surveys and generate reports.
  • Ensure compliance with rental applications and lease agreements.
  • Perform all leasing functions and serve as a resource for leasing consultants.
• Resident Relations:
  • Support the Community Manager in handling resident inquiries, complaints, and concerns.
  • Assist with collections, maintaining complaint logs, and managing the move-in and move-out processes.
  • Ensure resident satisfaction by addressing issues promptly and effectively.
  • Assist residents in setting up their accounts on the online portal during the move-in process.
• Property Maintenance Oversight:
  • Assist in scheduling and inspecting maintenance work to ensure high property upkeep standards.
  • Conduct daily inspections of the grounds, common areas, and make-ready processes.
  • Provide recommendations for physical repairs, replacements, and improvements.
• Office Administrative:
  • Assist in the preparation and management of the community's budget.
  • Monitor budget variances and occupancy prediction reports and contribute to financial reporting.
  • Approve invoices, manage inventory of equipment and supplies, and support payroll operations.
  • Maintain a clean and organized office environment, including properly storing and shredding paperwork as needed, uploading essential documents to all platforms, and ensuring notes are accurately and timely entered.
  • Manage online filing in a timely and effective manner.

1. Perform other duties and responsibilities as assigned by the Community Manager to support the community's overall success

Critical Key Performance Metrics by Job Descriptions

• Occupancy Rate (%)
• Renewal Retention Rate (%)
• Lead-to-Tour Conversion Rate (%)
• Tour-to-Lease Conversion Rate (%)
• Lead-to-Lease Conversion Rate (%)

• Administrative Compliance
  • Adheres to SOPs, guidelines, and company policies, complies with rules, and applies feedback. Seeks clarification when needed and adjusts behavior to meet expectations.
• Safety/Security/IT Security & Compliance
  • Adheres to and promotes safety, security, and IT protocols, ensuring a safe work environment and compliance with data privacy and cybersecurity practices. Identifies risks, reports hazards, and encourages others to follow safety and security measures.

Job Specifications

• Prior experience in property management or a related field is preferred.
• Experience in handling business financial responsibilities preferred.
• Continuing education or certification in the property management field is a plus
• Strong written and verbal communication skills are essential.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Must have a valid state driver's license and a reliable vehicle available for use during business hours.
• Consistent and punctual attendance is crucial to performing the duties of this position.

Physical Requirements (% of work time)

• Constant need to stand or walk. (50%)
• Constant need to sit. (50%)
• Constant need to perform activities such as: (66-100%)

Write/Type - Varied communications.

Grasp/Turn - Varied office duties.

Finger Dexterity - Varied office duties.

• Constant need to perform activities such as: (33-66%)

Bend/Stoop/Squat - Varied office duties.

Climb Stairs - Varied office duties. Show properties.

Push or Pull - Varied office duties.

Reach Above Shoulder - Varied office duties.

• Constant need to lift or carry 1–10 lbs. (66-100%) Frequent need to lift or carry 10-20 lbs. (33-66%) Occasional need to carry 20+. (1–33%)
• Constant need to see and observe. (66–100%)
• Constant need to hear and speak. (66-100%)

Working Conditions

• Working mostly indoors with occasional outdoor ventures.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.