Delivery Manager

Job Title: Delivery Manager


Location: Columbus, OH


Full Time

Job Description


Must Have Technical/Functional Skills


1. Strong Customer facing skills


2. Enable farming of account and develop growth opportunities

Roles & Responsibilities


1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite

2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:


o Incident / Problem / Change governance


o Production stability and business continuity

3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain - grid, billing, trading, compliance)
• Convert business needs into:


o Enhancements


o Projects


o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy

4. Governance & Executive Reporting
• Lead all governance forums:


o Weekly operational reviews


o Monthly PMR / QBR


o Leadership connects
• Present:


o SLA/KPI performance


o Risks & mitigation plans


o Improvement roadmap
• Track and ensure closure of actions from governance meetings

5. Financial & Commercial Accountability
• Own account-level metrics:


o Revenue realization


o Resource utilization


o Gross margin
• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions

6. Risk & Escalation Management
• Identify delivery risks proactivel y:


o Resource gaps (e.g., onsite bandwidth issues)


o SLA/KPI risks
• Manage:


o Client escalations


o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions

7. Onsite-Offshore Coordination
• Ensure seamless coordination between:


o Onsite team (client-facing)


o Offshore delivery teams
• Maintain structured cadence:


o Daily ops calls


o Weekly service reviews


o Leadership connects
• Enable alignment on priorities, risks, and deliverables