Delivery Manager

AceStack LLC

Job Title: Delivery Manager

Location: Columbus, OH

Full Time

Job Description

Must Have Technical/Functional Skills

1. Strong Customer facing skills

2. Enable farming of account and develop growth opportunities

Roles & Responsibilities

1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite

2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:

o Incident / Problem / Change governance

o Production stability and business continuity

3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain - grid, billing, trading, compliance)
• Convert business needs into:

o Enhancements

o Projects

o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy

4. Governance & Executive Reporting
• Lead all governance forums:

o Weekly operational reviews

o Monthly PMR / QBR

o Leadership connects
• Present:

o SLA/KPI performance

o Risks & mitigation plans

o Improvement roadmap
• Track and ensure closure of actions from governance meetings

5. Financial & Commercial Accountability
• Own account-level metrics:

o Revenue realization

o Resource utilization

o Gross margin
• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions

6. Risk & Escalation Management
• Identify delivery risks proactivel y:

o Resource gaps (e.g., onsite bandwidth issues)

o SLA/KPI risks
• Manage:

o Client escalations

o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions

7. Onsite-Offshore Coordination
• Ensure seamless coordination between:

o Onsite team (client-facing)

o Offshore delivery teams
• Maintain structured cadence:

o Daily ops calls

o Weekly service reviews

o Leadership connects
• Enable alignment on priorities, risks, and deliverables

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Delivery Manager in Columbus, OH vacancy

Product Delivery Manager - Global Supplier Services
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in...
Suggested
JP Morgan Chase
Columbus, OH
5 days ago
Head of Delivery Management
$155.6k - $306.8k
Position Summary IDO Delivery Manager Deloitte’s Industrial Data Operations (IDO) practice helps clients turn plant-floor data into a trusted, reusable enterprise asset that powers operational excellence, connected enterprises, and digital transformation. We bring...
Suggested
Local area
Deloitte
Columbus, OH
5 days ago
Mid Market Edge Connected Solutions Delivery Lead for Planning (Kinaxis)
...offerings, preconfigured solutions, accelerators, and AI enabled delivery models, Accenture Mid-market brings together teams across our... ...portfolio), ensuring delivery excellence and measurable outcomes. Manage planning, delivery governance, escalations, and delivery risk...
Suggested
Full time
Work experience placement
Live in
Work at office
Local area
Accenture
Columbus, OH
4 days ago
Blue Yonder WMS Delivery Lead
...architecting, delivering, and optimizing large-scale warehouse management solutions across complex supply chain environments. You blend... ...business value.You are equally comfortable:Leading cross-functional delivery teams through complex implementationsDesigning scalable,...
Suggested
Full time
Work experience placement
Live in
Work at office
Local area
Accenture
Columbus, OH
2 days ago
Life Sciences CRM Global Delivery Lead
$163k - $322k
Position Summary Life Sciences CRM Global Delivery Lead Our Deloitte Customer team empowers organizations to build deeper relationships... ...you'll doAs a Life Sciences CRM Global Delivery Lead Senior Manager, you will lead global delivery management with CRM platform...
Suggested
Local area
Visa sponsorship
Deloitte
Columbus, OH
2 days ago
Strategic Delivery Lead, 3PL
$96.4k - $160.6k
...health today, we want to hear from you.Job SummaryThe Strategic Delivery Lead, 3PL is a senior individual contributor reporting... ...initiatives. This role owns delivery coordination, stakeholder management, and progress tracking for 3PL-related workstreams, with a focus...
Full time
McKesson
Columbus, OH
1 day ago
Home Delivery Lead
...take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As Home Delivery Lead, you will coach and mentor a team to deliver operational excellence across all warehouse and home delivery functions. The...
Local area
Restoration Hardware
Columbus, OH
5 days ago
Head of Delivery Management
...Delivery Manager We are seeking an experienced Delivery Manager with a strong background in Aerospace and Defense to lead our project delivery efforts. The ideal candidate will have over 15 years of experience in managing complex projects within the Aerospace and Defense...
Yochana
Columbus, OH
5 days ago
Engagement Delivery Manager / Senior Manager - Slack
$117.4k - $216.9k
...Salesforce.Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an... ...We want to talk to you!Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery...
Full time
Remote work
Salesforce
Columbus, OH
1 day ago
Biological Scientist, Non-Viral Gene Delivery Program Lead
$99.2k - $141.4k
...delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and... ...leadership and product development planning for the Non-Viral Gene Delivery Program. This role will be responsible for advancing scientific...
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Battelle Memorial Institute
Columbus, OH
3 days ago
AWS Cloud Infrastructure and Operations Delivery Senior Manager
$124k - $280k
...SummaryThe OpportunityAs a Cloud Infrastructure and Operations Senior Manager you will lead client-facing cloud infrastructure and operations... ...communicate clear direction to stakeholders while balancing delivery priorities and service expectations. In this role at PwC, you...
Full time
H1b
PwC
Columbus, OH
5 days ago
Digital Delivery (VDC/BIM) Program Lead (Data Centers)
...hire the "best" candidates. The Program Lead will oversee and manage a Data Center Program within Advanced Manufacturing. This role... ...a proven track record of successfully leading digital delivery teams. Exhibit excellent written and verbal communication skills...
Work at office
Jacobs
Columbus, OH
5 days ago
Delivery Lead
$90k - $130k
...Delivery Lead Columbus, Ohio About HumanSignal Real-world data is the competitive edge in AI. HumanSignal is a human data... ...delivery. We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run...
Local area
Remote work
Worldwide
Shift work
HumanSignal
Columbus, OH
2 days ago
Program Delivery Lead
$115.2k - $158.4k
...portfolio director by translating strategy into actual product delivery. The Portfolio Strategy Advisor works across departments to form... ...Provider Performance Measurement: Develop, implement, and manage provider scorecards and tiering systems to assess and differentiate...
Bi-weekly pay
Full time
Temporary work
Apprenticeship
Work at office
Remote work
Work from home
Home office
Humana
Columbus, OH
4 days ago
Product Delivery Manager - Identity and Access Management
Job Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Job Description Shape...
JPMorganChase
Columbus, OH
3 days ago
IT Software Delivery Manager (Multi-Year Contract)
$86 - $96 per hour
...Job Title: IT Software Delivery Manager (Multi-Year Contract) Location: Columbus, OH Work Model: Hybrid — Tuesday through Thursday onsite, Monday and Friday remote Rate: $86–$96/hour Contract Duration: September 28, 2026 – September 27, 2027 Possibility...
Contract work
Remote work
Visa sponsorship
Monday to Friday
Blue Star Partners LLC
Columbus, OH
13 days ago
Data Privacy Delivery Lead
$97.6k - $170.04k
...and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is seeking a Data Privacy Delivery Lead to manage the execution and continuous improvement of enterprise Data Privacy capabilities. This role translates established...
Full time
Temporary work
Work at office
Immediate start
Remote work
3 days per week
The Hartford Financial Services Group
Columbus, OH
5 days ago
Data Catalog Delivery Lead
DescriptionSummary:The Data Catalog Delivery Lead plays a critical role in driving the execution and operational delivery of the Enterprise... ...usage outcomes. This role partners closely with Product Management, Metadata Governance, and Engagement teams to ensure alignment...
Full time
Work experience placement
Work at office
Immediate start
Remote work
Work from home
Flexible hours
The Huntington National Bank
Columbus, OH
2 days ago
Technology Delivery Senior Manager - Chemicals/Natural Resources
...unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes... ...Technology, we work with the world’s leading organizations to build and manage the digital and AI-enabled foundations that power reinvention....
Full time
Contract work
Work experience placement
Live in
Work at office
Local area
Shift work
Accenture
Columbus, OH
3 days ago
Tax Delivery Manager, Japanese Services (Global Employer Tax)
$105.38k - $215.38k
...complex matters involving gifts, trusts, or wealth transfer? If so, this Tax Manager opportunity within Deloitte's Tax practice may be a strong fit. Work you’ll do As a Deloitte Tax Delivery Manager supporting our Global Employer - Japanese services group, you will: Serve...
Work at office
Local area
Deloitte
Columbus, OH
2 days ago
AI Delivery Lead Technical Program Manager
Job DescriptionAs a Technical Program Manager at JPMorgan Chase, you will lead complex technology projects and programs that advance business... ...owners, and external partners to ensure effective project delivery and communicate strategy.Organize and facilitate project...
Work at office
JP Morgan Chase
Columbus, OH
3 days ago
Delivery Manager
...Delivery Manager Location: Columbus, OH Full Time Job Description Must Have Technical/Functional Skills Strong customer facing skills Enable farming of account and develop growth opportunities Roles & Responsibilities Client Relationship & Account...
Full time
Contract work
Ace Stack
Columbus, OH
4 days ago
Google Edge Mid Market Tech Delivery Lead
...and our Edge clients need lean, agile leaders who can shape the delivery and drive the transformation The Work: You are the kind of... ...adoption of modern engineering.  Practice Leadership & People Management: Lead and grow a practice of Google Cloud engineers by managing...
Full time
Work experience placement
Live in
Work at office
Local area
Shift work
Accenture
Columbus, OH
1 day ago
Transmission Business Class Digital Delivery Lead
...OverviewWe are seeking a highly motivated and innovative Digital Delivery Lead to join our Transmission Business Class. This role... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-CADD licenses, understanding user capabilities, tracking...
Work at office
HDR
Columbus, OH
3 days ago
Service CCaaS Technology Delivery Lead
...store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.Job Description: Develop and... ...:Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service...
Full time
Live in
Work at office
Local area
Accenture
Columbus, OH
4 days ago
Commercial Delivery Manager
...Remote (US) Overview: Our Consumer Commerce team is looking for a creative, results-driven, and highly organized Commercial Delivery Manager. This position requires a proactive professional with a proven track record in digital sales execution, CRO (Conversion Rate...
Full time
Remote work
ESL FACEIT GROUP Limited
Columbus, OH
8 days ago
Identity & Access Product Delivery Lead
JPMorganChase seeks a Product Delivery Manager on the IGA team to drive end-to-end product delivery for Identity Access Lifecycle management. You will collaborate with business, product, architecture, and delivery teams to build and refine the backlog, standardize identity...
JPMorganChase
Columbus, OH
2 days ago
Senior Product Delivery Lead - Data Platforms
JPMorganChase seeks a Senior Product Delivery Associate for its Data Platforms team. You will own end-to-end delivery of enterprise-scale data platforms, partnering with analysts, engineering, and architecture to turn requirements into delivered outcomes across the full...
JPMorganChase
Columbus, OH
4 days ago
Campaign Delivery Lead - Business Banking
JPMorganChase's Consumer Banking division seeks a Marketing Delivery Senior Associate to coordinate and execute multi-channel campaigns... .... The role emphasizes attention to detail, strong project management, and the ability to manage multiple campaigns while adapting to...
JPMorganChase
Columbus, OH
3 days ago
Delivery Lead: Route Design, Training & Safety
The ODP Group is seeking a Delivery Lead who will direct the delivery team to ensure efficient product transport and customer satisfaction. This role emphasizes hands-on training of Delivery Specialists, route balancing, and adherence to DOT rules, with coordination of...
The ODP Group
Columbus, OH
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Delivery Manager. Be the first to apply!