Number Policy Specialist II

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

Sinch Voice empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in North America, with over 125 million numbers in service and carrying over 300 billion voice minutes annually.

Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.

DESCRIPTION

The Number Policy Specialist will act as a primary advocate for the Sinch Voice customer base by working with other Number Operations Analysts to complete industry resource code/block transfer projects, support and act as a direct line of communication with customers for products like Professional Services, ensure accuracy of internal and industry records in databases like the LERG/BIRRDs, complete comprehensive audits and provide guidance on coverage changes, network routing schemas, and resource rehomes.

Your Impact & Responsibilities

• Display a comprehensive knowledge of interconnection understanding to support network design, IPES implementation, and numbering needs.

• Possess deep knowledge and an ability to troubleshoot both internal and external steps of the block/code industry ordering life cycle in NANPA including Part 1, 1A, 1B, 3, and 4 handling, initial ordering, milliwatt testing, LRN functionality and block/code transfers.

• Develop, lead, and execute customer-focused plans in support of Product offerings.

• Ensure that rate center coverage, LRNs, milliwatt TNs, LERG entries, RND submissions, NRUF filings and other relevant datasets are regularly submitted, audited and updated.

• Application of creative problem-solving and analysis to work with senior leadership and external industry contacts to continuously improve processes and build efficiencies.

• Maintain up-to-date familiarity with state-level regulatory compliance needs, produce timely regulatory filings and execute compliance strategies where required.

REQUIREMENTS

• • Bachelor’s degree or equivalent work experience is required

• • 10+ years of experience working in the telecommunications industry

• • Comprehensive knowledge of federal, state, and local telecommunications regulations

• • Knowledge of the regulatory and operational requirements telecommunications carriers must meet to establish and maintain network interconnection

• • Significant industry experience including a strong understanding of the North American Number Plan and all related industry functions of the numbering ecosystem including LNP

• • Experience with CLLI creation through iconectiv product CLONES.

• • Highly proficient in Microsoft software applications (Excel, PowerPoint, Word, Access)

• • Strong troubleshooting and problem-solving aptitude

• • Ability to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

Benefits

• STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $75,000 - 100,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 13, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.