Customer Service Representative

Customer Service Representative

Addison Group is hiring a full cycle Customer Service Representative on behalf of our client, a stable and growing packaging organization. This role supports day-to-day customer interactions, order processing, pricing, and shipment coordination within a collaborative onsite environment.

Job Description

This position is responsible for managing the full order lifecycle while serving as a key point of contact for customers. The role is largely email-based with limited daily phone communication and works closely with internal teams to ensure accurate and timely order fulfillment.

Key Responsibilities

• Full cycle customer service
• Entering customer orders in SAP and Salesforce
• Continued communication with customers over phone and email
• Provide pricing, quotes, PO's, checking available inventory in SAP
• Handling customer returns, track and trace orders
• Following up on order statuses for customers
• Updating customers regarding their orders and delivery status
• Working in SAP and Salesforce and within Excel - updating order spreadsheets

Qualifications

• 25 years of experience in a customer service role supporting physical products
• Packaging industry experience preferred
• High school diploma or equivalent required
• Strong Microsoft Office skills, particularly Excel
• Experience with CRM systems; ERP exposure such as SAP is a plus
• Ability to work 100% onsite in Schaumburg

Additional Details

• Training provided and hands-on learning
• Schedule: MondayFriday, 8:00 AM5:00 PM
• New office, beautiful building with amenities

Perks

• Small, collaborative team environment
• Strong employee tenure with opportunities for advancement
• Competitive hourly pay with growth potential

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.