DIVISION VICE PRESIDENT OF CLIENT DEVELOPMENT

Job Description

Job Description

The Management Trust
Position Title: Division Vice President of Client Development
Location: Folsom, CA
Reporting To: Division President
Status: Exempt, Full-Time
Salary: $85,000 - $90,000 base/plus Commission/Annually DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

As our Division Vice President of Client Development, you are responsible for providing inspirational leadership and clear direction to the Boards of Directors for the communities we serve and support, as well as new client Boards in the onboarding process. Your two primary goals are existing client retention and new client acquisition. This role is responsible for assisting the Division President in growing our region through direct sales and marketing efforts, as well as direct management of key client accounts. You are passionate about customer service, industry knowledge, quality service, and efficiency. Key areas of focus and accountability include, but are not limited to: community management, quality control, employee relations, maintaining existing client relations, sales and marketing, training, and procedural development. This position requires “global” thinking and driving the business forward via innovative solutions and a commitment to fostering meaningful relationships with all levels of internal and external clients.

JOB DUTIES AND RESPONSIBILITIES:

• Partner with existing Boards to ensure client retention/loss prevention through ongoing communication and support with the community management team
• Acquire new clients through community outreach and direct sales efforts
• Steadily deliver on two core success metrics: 1) increase and maintain existing client retention at 90% minimum, and 2) increase base management fees by 1.5 - 2% per month (initially)
• Assist the community management team with Board concerns and issues; provide solutions to address client needs
• Develop and implement short and long-range strategic sales and marketing goals each month, quarter, and year
• Lead in business sales and marketing efforts; develop regional marketing materials and coordinate all mailings, and postings
• Identify profitable merger and acquisition opportunities
• Submit weekly sales effort, and new client pipeline reports to Division President, and Via Hubspot
• Foster a success-oriented, accountable environment within the Company
• Collaborate with all levels of staff to develop and implement infrastructure and processes to accommodate rapid growth
• Support our management team as we onboard new communities; attend Board and transitional meetings to ensure a smooth transition
• Facilitate communication with each new Board after onboarding is completed; solicit feedback for areas needing improvement and develop/implement solutions
• Promote the Trust through participation at industry events and via various mediums
• Represent the Company at designated meetings and formal functions
• Attend scheduled Leadership meetings
• Assist the Division President and Controller with the annual budget for Client Acquisitions and Development

• Utilize input from key stakeholders to develop trackable systems and processes to ensure repeat business prospects from Developer clients
• Attend monthly builder focus meetings

• Attend Board meetings, membership meetings, and committee meetings with managers on an as-needed basis to ensure that client satisfaction is met
• Maintain, foster, and improve successful vendor relations, including Trusted Partners
• Maintain current knowledge of job-related Nevada Revised Statute changes that impact operations, and new client acquisition

• Assist with the transition of all new associations, from contract initiation to introduction of the management team – including training internal parties on the project and overseeing their success

• Other duties and special projects as assigned

QUALIFICATIONS:

• This skill set is generally acquired through a combination of a degree in a Business Administration, Public Relations, or other related field, along with (10) years of proven leadership for a large company
• Ability to motivate teams while simultaneously managing several projects
• Extensive results-oriented experience in strategic planning and execution
• Knowledge of contracts, negotiation, and change management
• Ability to examine and re-engineer operations and procedures
• Strong financial planning and analysis capacity
• Excellent public relations, presentation, interpersonal, and verbal/written communication skills
• Ability to interact with all levels of staff in a diverse industry
• Sound knowledge of Microsoft Office and a willingness to learn new technology

SPECIAL POSITION REQUIREMENTS:

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite meetings

SUPERVISES OTHERS? IF SO, LIST:

• Community Support Specialist(s)
• Remote Team Member(s)
• Others as assigned

SCHEDULE & TRAVEL:

• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours, including evenings and weekends to meet business needs
• Up to approx. 25% domestic (including occasional overnight) travel annually

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.