Account Manager

Job Description

Looking for a rewarding customer relations career in Fenton, Missouri? Join our dynamic team as an Account Manager and make a real impact every day.

Job Title: Account Manager
Pay: $21-22
Hours: Monday - Friday, 8 AM - 5 PM
Start Date: ASAP


As an Account Manager, you'll work directly with clients to build trust and ensure their needs are met with top-notch service. You'll collaborate with various teams to troubleshoot issues, support sales, and drive long-term client satisfaction.


What You'll Do
As an Account Manager, you will be responsible for
• Providing exceptional customer service support, understanding client needs, and delivering tailored solutions
• Monitoring client engagement through surveys and ongoing communication
• Responding to client requests and acting as a liaison between clients and internal teams, including billing and sales
• Proactively identifying opportunities to grow revenue through equipment upgrades and support services
• Assisting with processing Break/Fix and pre-payment orders
• Serving as an escalation point for departments like projects, service, dispatch, and accounts receivable
• Tracking SLA performance daily and coordinating efforts to meet deadlines
• Communicating SLA status and analysis to both internal teams and customers
• Reviewing all dashboards related to account management in NetSuite to identify trends and potential issues
• Collaborating with internal teams to address support, staging, and repair challenges that could impact customer satisfaction
• Managing outages and account changes through effective communication


What You'll Bring
The ideal candidate for this role will have
• 2-4+ years experience in an account management role providing technology solutions to clients
• Ability to prioritize multiple projects and work independently to meet deadlines
• Strong written communication skills with the ability to create clear, professional correspondence
• Analytical mindset with proven problem-solving and critical-thinking skills
• Excellent interpersonal skills and conflict resolution abilities
• Customer service experience with high telephone contact
• Working knowledge of MS Office Suite and NetSuite (experience with NetSuite a plus)
• Assertiveness and results-driven attitude when tackling difficult problems
• Ability to adapt in a fast-paced, evolving environment
• Negotiation skills and a direct, honest communication style
• Bachelor's degree in business, communications, or a related field, or equivalent work experience
• Experience in retail, hospitality, or restaurant sectors is a strong plus


Why Join Us in Fenton?
• Be part of a growing company that values customer relationships and professional development
• Enjoy a collaborative, supportive work environment with opportunities for advancement
• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health and wellness benefits
• Opportunities for ongoing training and skill development


Location & Schedule
This position is on-site in Fenton, Missouri, and offers standard weekday hours with some flexibility needed for short periods in warehouse environments.


Ready to Take the Next Step?
If you're eager to start a meaningful career as an Account Manager in Fenton, apply today or contact our recruiting team to learn more. Don't wait- we're hiring now!

Why Start Your Career Journey with Stivers?
Stivers has been connecting talented professionals with leading companies for decades. Whether you're searching for temporary, temp-to-hire, or permanent opportunities, our team is here to help you achieve your career goals.

Learn more about:

• Current job openings in your area
• How Stivers supports your career success
• Expert tips and resources for job seekers

Take the next step in your career with Stivers-apply today and let us help you find your perfect match!
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Equal Opportunity Employer:
Stivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Stivers will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.