IT Support Technician

Need W2 Candidates

Position: IT Support Technician
Location: Cedar Hill, TX
Duration: 12 Month Contract

Competencies: 6-8+ years experience
Office 365 Administration
Windows 11
Desktop Management - Infrastructure Services (IS)


Candidate must have 6-8 years experience in providing desktop support at customer location. Handling day to day IT related request and incident of end users at customer location.


Urgent need is 1 resource in Cedar Hills, Texas (Dallas) Requirements and measurements • Work hours 8:00 - 17:00 Friday, Saturday, Sunday and Monday • Work with onsite operations teams • Follow task directions from Area IT manager


General Responsibilities:
The IT Support Technician's primary focus is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling etc.
The majority of End Client IT services will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence, and proactively working with the remote support teams.
Additional responsibilities include acting as a local project coordinator for hardware/software updates and rollouts, country cluster and/or regional infrastructure consolidation activities (driven at regional or global level) and support for other technical projects.


As part of the Account Management team, it will be important that the IT Support Technician establishes good working relationships with the End Client business and provides best in class customer service within the framework of End Client IT processes, standards and architecture. They will communicate and help bed-in locally IT standards and strategies relating to local IT support.


Because of the continuous nature of change within the organization, the IT Support Technician may find himself/herself in situations where service improvement is required or tasks fall outside of the specific role of workspace management. In such cases the IT Support Technician should take a practical approach to a solution which upholds and reinforces standard processes, minimizes impact to the business and ensures that any lessons learned are incorporated into subsequent process and service improvement.
Responsibilities includes but not limited to:
• Provide onsite support to End Client Line and other APMM Business Units (as
appropriate) for incidents that are assigned to the IT Support Technicians team and/or cannot be resolved remotely • Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers) • Support and advice for Facilities Management/Office Services regarding office move planning • Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to End Client Line global processes • LAN cabling troubleshooting • Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed - this could require some travel) • Ensure that End Client IT standard processes are followed for services provided • Assist in procuring requested hardware according to End Client purchasing procedures • Support general OS/MS Office/other application running problems or corruptions • Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
• Together with the Technical Operations / Service Manager for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process.
• Assist the End Client IT and business customers in identifying shortfalls in service delivery and implementing improvements or short term workarounds for same • Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers, Telephony) and manage through to resolution • Management of equipment servicing through End Client appointed vendors
Classification: Internal
• Close liaison with Global Service Desk (GSC),and/or remote IT support groups Technical skills:
• Thorough knowledge of Microsoft Windows Operating Systems • Thorough knowledge of End Client standard desktop software including MS Office, SNOW • Network knowledge IT Operations and infrastructure:
• PC hardware and peripheral troubleshooting skills (including IP printers) • Basic server and network troubleshooting skills • Knowledge of File and Print services Soft skills:
• Time management
• Effective communication
• People skills
• Customer service

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.