Housing Navigator/Outreach Coordinator

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Purpose/Summary

The primary role of the Sacred Path Housing Project Housing Navigator/Outreach Coordinator is to help the American Indian/Alaska Native community in Los Angeles and Orange County achieve stable housing and bring visibility to the community through outreach. By providing individualized support and connecting people with the resources they need, housing navigators can help people overcome barriers to housing and achieve their housing goals. The outreach duties of this role are to help identify and engage key stakeholders, developing and delivering outreach materials to the Orange County community for the promotion of the Sacred Path Housing Project.

Essential Duties & Responsibilities

• Provide administrative and logistical support to Senior Facilitators and other team members.
• Prepare and maintain project documentation
• Schedule meetings and appointments
• Provide support for Advisory Committee members
• Provide administrative support for project events
• Conduct outreach to American Indian/Alaska Native organizations & community members
• Create relationships with Los Angeles and Orange County housing providers
• Attend meetings in-person and virtual
• Travel required
• Work directly with clients to locate housing and shelter services in Los Angeles and Orange County
• Work with local shelters, substance abuse recovery programs and low-income housing programs to advocate for Housing Project clients to access affordable and safe housing in Los Angeles and Orange County

Experience & Qualifications

• 3-5 years of experience working with clients needs for services in preparing for, arranging, searching for, and retaining housing
• Passion for transforming lives of people in community and managing
• Excellent verbal, written, and communication skills
• Excellent problem-solving and interpersonal skills
• Ability to provide staff support and help resolve challenges, including technical, training or software issues
• Ability to monitor the program’s clients to ensure the program meets key success measures
• Effectively maintain accurate records and reporting client outcomes.

Administrative Support:

• Adding to Resource Services Spreadsheet BHBH on a biweekly and monthly basis.
• Prepare reports, and other documents, as needed, to support the program’s goals and compliance.
• Refer necessary clients to Housing Program Outpatient Therapist
• Screen Members and enter them into Salesforce

Education

Bachelor's degree in Social Work or related field

License/Certifications : None

Patient Care and Customer Service

• Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner.
• Resolve any issues related to patient care or service delivery, escalate matters as needed.

Communication/Interpersonal Skills

• Interact with people in a professional and respectful manner, both verbally and in writing.
• Some key skills in this area include active listening, clear verbal/written communication, empathy, compassion, cultural humility, conflict resolution, problem-solving, collaboration, time-management, advocacy, resilience, adaptability and adhering to ethical standards such as confidentiality.

Technology Skills

• Must be able to use a computer or laptop to complete needed tasks for a job.
• Excel, Word, Google Workspace (Sheets, Docs), iPad, electronic health record.
• Utilize technology tools for virtual sessions, telemedicine, and remote monitoring to ensure continuity of care.
• Maintain accurate and up-to-date client records and progress notes within the EHR system; ensuring data accuracy, security, and adherence to privacy regulations to safeguard sensitive client information.

Position Qualification Preferences

Experience working with the American Indian/Alaska Native community.

Work Environment

The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical Demands

The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff.

Mental Demands

There are various deadlines associated with this position. The employee must also multi-task and interact with many people on a variety of issues that are at times, very complicated issues.

Performance Expectations

In the performance of their respective tasks and duties, all employees of Sacred Path are expected to conform to the following:

• Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy.
• Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices.
• Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors, keeping in mind the primary purpose of client care and safety.
• Possess cultural awareness and sensitivity
• Demonstrate proficiency in the essential job duties and responsibilities, consistently meeting or exceeding performance targets and quality standards.

Other Requirements

• Eligible to work in the United States
• Pass fingerprint clearance
• Maintain annual negative TB test results on file
• Pass a post-offer drug test
• Possess and maintain a reliable vehicle with valid CA driver’s license and active auto insurance
• Available to work evenings and weekends, as needed
• Willing to travel, as needed (travel time could range from 30 - 40%)

Flexible work from home options available.