Information and Referral Specialist

Information & Referral Specialist

Human Services | Medicaid Programs | Community Resources | Aging & Disability Services

Are you passionate about helping others, supporting vulnerable populations, and making a meaningful impact in your community? Conduent is seeking a compassionate and detail-oriented Information & Referral Specialist to help connect individuals, families, seniors, and people with disabilities to critical programs, services, and community resources. In this role, you will serve as a trusted resource by conducting assessments, identifying service needs, and providing referrals that improve access to care and support services.

If you thrive in a fast-paced, mission-driven environment and enjoy helping people navigate complex systems, we'd love to hear from you.

What You'll Do

• Conduct Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage high-volume inbound and outbound calls with professionalism, empathy, and accuracy.
• Connect individuals to appropriate community resources, social services, Medicaid programs, and support services.
• Assess caller needs and identify available solutions based on program eligibility and service availability.
• Research and provide referrals to non-Office of Aging and Adult Services (OAAS) community programs.
• Document interactions accurately while maintaining confidentiality and compliance requirements.
• Deliver exceptional customer service while supporting aging adults, individuals with disabilities, caregivers, and families.

Experience We're Looking For

• Bachelor's degree in Human Services, Social Work, Psychology, Sociology, Counseling, or a related field.
• Minimum of 1 year of experience in social services, human services, case management, customer support, healthcare support, or a related field.
• Experience working with elderly adults, individuals with disabilities, caregivers, or underserved populations.
• Knowledge of OAAS, Medicaid, BHSF, DHH, OCDD, and Home and Community-Based Waiver Programs.
• Understanding of medical and developmental disability terminology.
• Strong communication, problem-solving, research, and resource navigation skills.
• Ability to maintain strict confidentiality, work independently, and remain composed under pressure.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and Teams.

Work Schedule & Location

• Must attend onsite training in Baton Rouge, Louisiana for the first six weeks.
• Training schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Hybrid work arrangement available following successful completion of training, Monday through Friday, 8:00 AM to 5:00 PM.

Preferred Qualifications

• Additional experience supporting seniors, individuals with disabilities, or Medicaid recipients.
• Experience conducting assessments, eligibility reviews, or case management activities.
• Advanced knowledge of OAAS programs, Medicaid services, long-term care programs, and community-based resources.
• Experience in call center, healthcare, government services, social services, or public assistance environments.

Why Join Us

At Conduent, you'll play a meaningful role helping seniors, caregivers, and individuals with disabilities access critical Medicaid, aging services, disability services, and other community-based programs. As an Information & Referral Specialist, you'll use your knowledge of human services, social services, resource coordination, and care navigation to connect people with the support they need to improve their quality of life.

This is an excellent opportunity for professionals with experience in case management, eligibility assessments, customer service, healthcare support, or public assistance programs who are passionate about serving their communities. You'll work alongside a dedicated team supporting OAAS, OCDD and other Louisiana service programs while developing expertise in community resources, long-term services and supports (LTSS), and Medicaid-funded programs.

Whether you're building a career in social work, human services, healthcare, or government services, you'll have the opportunity to make a lasting impact while growing your professional skills in a collaborative and mission-driven environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too.

In this role, you can expect the following working conditions:

• Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

• We strive to create a culture where you can:
• Bring your authentic self to work
• Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to View email address on click.appcast.io. You may also click here to access Conduent's ADAAA Accommodation Policy.

Job Info

• Job Identification 23418
• Job Category Services - Medical Professionals
• Locations 2900 Westfork Drive, Baton Rouge, LA, 70827, US (Hybrid)