Event Specialist / Customer Service Representative - Ryzer (Entry Level)

Event Specialist / Customer Support Representative - Ryzer (Entry Level) Urbandale, Iowa, United States Full-Time Urbandale, IA - 4 days per week in our Urbandale, IA Fridays remote Please note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position. About Scorability: Scorability has revolutionized college sports recruiting and the Ryzer Camp ecosystem that fuels it. We equip college coaches with powerful data, discovery, and AI-driven evaluation toolsand give athletes and their families a clear, supportive path through the recruiting process. Every year, we serve more than a million athletes, thousands of college coaches in every sport at every level, and tens of thousands of camps, high schools, and clubs nationwide. Scorability is setting the standard for how talent and opportunity connect. The company is headquartered in Austin, Texas. The Role: We are looking for an Event Specialist, Ryzer Camps - who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our internal Customer Success Managers and website designers to assist coaches and event directors in marketing and managing their camps. What you'll do: Support our customers in executing successful camps and events by using our CMS (Content Management System) to set up online registration while applying platform expertise and best practices to ensure a user-friendly experience. Update new and maintain existing custom customer websites with text and images, ensuring accuracy, quality and timely deliverables. Promptly respond to customer service inquiries via our ticketing system and phone while providing world-class support in a positive and proactive manner. Become a Ryzer product expert and be great at teaching others how to use it. Partner with relevant internal team members in a collaborative manner, with a sense of urgency. Support team members as needed by providing coverage and assistance. Experience we're seeking: Bachelor's degree in a related field or equivalent experience preferred, ideally in marketing, communications, design, technology or related disciplines. 1+ years of experience in customer support. Experience working in a modern CRM. Experience working with Software-as-a-Service (SaaS) product or in the technology or data industries preferred. A strong commitment to customer satisfaction and an understanding of customer needs and expectations. Excellent verbal and written communication skills to effectively interact with customers and internal teams. The ability to identify and resolve customer issues and challenges in a proactive and timely manner. Confidence and familiarity with software applications, technology, and the ability to quickly learn and understand our products. Perks & Benefits: Stock options: become a shareholder and participate in the value we create together Annual company-wide bonus based on collective success Flexible Time Off + generous holidays off for a good quality of life Health benefits: Medical, Dental, Vision, Basic Life, STD/LTD contribution toward full time employees and dependents Give back: opportunities to serve through our Community Service Program Paid parental leave programs so you can focus on family Company paid 401k contribution of 3% to invest in your future Scorability/Ryzer will never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We invite all qualified applicants to apply for our open positions.