Director, EHR Implementation & Client Services

Job Description

Job Description

Location: Remote, willingness to travel
Travel Required: 20-40%

Position Summary

Natera is seeking a dynamic and experienced Director of EHR Implementation & Client Services to lead and execute on our enterprise EHR integration strategy. This leader will report to the VP of Product for Provider Experience & Applications, and be responsible for overseeing all customer EHR integrations. They will ensure "white glove" service before build, during build, at go-live, and post-go live so health systems can seamlessly order and result Natera's test suite across multiple business units.

This role sits at the intersection of product, engineering, client services, and commercial teams, requiring both deep technical expertise in EHR implementation and strong operational leadership. The ideal candidate brings extensive experience with Epic integrations, a proven track record managing managers, and thrives in a fast-paced, high-growth environment. This individual will also play a critical role in defining the operating model, processes, and governance needed to scale high-quality implementations while delivering an exceptional client experience.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and scale a high-performing team of ~25 analysts and project managers, including multiple layers of management

• Establish clear goals, KPIs, and operating rhythms to ensure successful and timely EHR implementations

• Foster a culture of accountability, collaboration, urgency, and continuous improvement

Operating Model & Process Excellence

• Define and implement a scalable operating model to support high-quality, repeatable EHR implementations

• Establish standardized processes, playbooks, and governance to ensure consistency, efficiency, and accountability across all client engagements

• Continuously refine implementation methodologies to improve speed, quality, and customer satisfaction

• Drive rigor in project execution, risk management, and post-implementation support

EHR Integration Strategy & Execution

• Own end-to-end delivery of EHR integrations for order entry and result reporting across client health systems

• Ensure scalability and quality of integrations across platforms including Epic, Cerner, and Meditech

• Drive optimization of integration workflows to improve reliability and performance

Client & Stakeholder Engagement

• Serve as the executive point of escalation for all customer challenges related to EHR implementations and ongoing service delivery

• Actively partner with enterprise sales throughout the customer lifecycle, including pre-sales, solution design, deal support, and implementation

• Engage directly with customers on a regular basis to build trust, resolve complex issues, and ensure successful outcomes

• Build strong relationships with client IT, clinical, and operational stakeholders

Cross-Functional Collaboration

• Work closely with Sales, Product, Operations teams teams to align on roadmap, capabilities, and delivery timelines

• Translate client and market needs into actionable requirements and feedback loops

• Ensure alignment between EHR integrations and internal systems including LIS/LIMS and lab workflows

Operational Excellence

• Drive continuous improvement in implementation timelines, quality, and customer experience

• Develop reporting and dashboards to track performance, risks, and outcomes

• Ensure compliance with healthcare data standards and interoperability requirements (e.g., HL7, FHIR)

Qualifications

Required Experience

• 10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation

• Deep hands-on experience with Epic integrations (specifically orders and resulting, and/or Beaker)

• Willingness to obtain Epic Beaker or ambulatory certification

• Proven experience leading managers and scaling organizations (team size ~20+ strongly preferred)

• Strong understanding of healthcare interoperability standards (HL7, FHIR, APIs)

• Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments

Preferred Experience

• Experience with Cerner and/or Meditech integrations

• Experience with Epic Aura integrations preferred but not required

• Familiarity with LIS, LIMS, and/or laboratory workflows

• Experience working in high-growth, fast-paced, or startup-like environments

• Background supporting enterprise health systems and complex client implementations

Leadership Competencies

• Exceptional problem-solving skills with the ability to think quickly and navigate complex, high-stakes situations

• Strategic thinker with strong execution focus

• Excellent cross-functional collaboration and communication skills

• Customer-centric mindset with ability to influence senior stakeholders

• Comfortable navigating ambiguity and driving results in evolving environments

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$167,800—$209,700 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: -of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page