Patient Access Opportunities

Overview Screen reader users may encounter difficulty with this site. For assistance with applying, please contact View email address on click.appcast.io. If you have questions while submitting an application, please review these frequently asked questions. Current Employees And Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome To The Ohio State University's Career Site. We invite you to apply to positions of interest. Responsibilities This position is responsible for providing consumers such as clinical staff and patients with accurate, up-to-date information regarding products, services, and general procedures. Scheduling & Registration Coordinators will also be responsible for: Scheduling return appointments and/or other appointments as assigned. Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Providing support to physicians and consumers by coordinating their requests. Solving routine and complex customer problems and instructing them on where to address specific questions. Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met. We ask that our Scheduling & Registration Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. To excel in this position, you should be able to use a variety of software packages which include the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, etc. Required Qualifications We require a High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication are recommended, as well as a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred. Additional Qualifications Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a lively environment. Multiple Positions Available Across The Wexner Medical Center James Cancer Hospital / Brain & Spine Hospital -460 W 10th Ave / 300 W 10th Ave University Hospital - 410 W 10th Ave University Hospital at East & CarePoint East -1492 E. Broad Street & 543 Taylor Avenue 2001 Polaris Parkway Mill Run -3651 Ridge Mill Drive, Hilliard Stefanie Spielman Comprehensive Breast Center -1145 Olentangy River Road Martha Morehouse - 2050 Kenny Road Shared Services -660 Ackerman Rd Ambulatory/ Family Med Locations (Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Westerville, Lewis Center, West Campus, Powell) Additional Information Location: University Hospital (0870) Position Type: Regular Scheduled Hours: 40 Shift: Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr Inside Higher Ed