Front Desk Agent

StepStone Hospitality

Front Desk Agent

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.

Key Responsibilities

Greet and welcome guests in a friendly and professional manner
Process check-ins and check-outs accurately using the hotel management system
Handle guest reservations, cancellations, and room assignments
Respond to guest inquiries, requests, and concerns promptly
Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine
Coordinate with housekeeping and maintenance to ensure room readiness
Handle cash, billing, and payment processing securely
Uphold brand standards associated with Hilton Worldwide

Qualifications

High school diploma or equivalent required
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills (experience with hotel software is a plus)
Reliable, punctual, and professional demeanor

Benefits

Competitive hourly wage
Employee discounts at Hilton properties worldwide
Opportunities for career growth and advancement
Paid time off (for eligible employees)

Apply

Vacancy posted 2 days ago

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