Pod Leader (Portfolio Manager)

Pod Leader (Portfolio Manager)

Holland Properties, Inc Hillsboro, Oregon, United States

About this position

Holland Properties, Inc. is a premier property management company based in Hillsboro, Oregon, serving the greater Portland Metro area since 2002. We specialize in high-stakes residential property management, balancing strict legal compliance with innovative solutions.

Our team handles the heavy lifting for owners by combining local grit with a highly organized "Pod" system. We’ve built our reputation on the idea that property management is a high-stakes profession where legal precision and clear communication aren't just goals, they are the baseline.

This isn't a desk job where you check boxes. As a Pod Leader, you are the strategic anchor for an entire portfolio. You will lead a team of coordinators overlooking leasing, maintenance and residential services. Your job is to drive the portfolio’s revenue, and be the expert voice our owners trust. If you are someone who naturally takes charge and prefers a paycheck that reflects the actual value you create, you’ll fit right in.

Core Responsibilities

1. Strategic Communication & Relationship Management

• Owner Consultation: Serve as the primary point of contact for property owners, providing expert advice on strategy, market positioning, and financial performance.
• Complex Tenant Negotiations: Directly handle high-level tenant escalations, legal disputes, and sensitive communications.
• Onboarding & Offboarding: Lead the strategic transition of properties into or out of the portfolio, ensuring all internal teams are aligned and the owner’s expectations are managed.

2. Maintenance & Turn Oversight

• Turn Management: Oversee the "turn" process (the transition between tenants), ensuring maintenance teams and vendors meet deadlines to minimize "Days on Market."
• Project Approval: Review and approve maintenance bids and capital improvement projects, ensuring they align with the owner’s budget and long-term asset goals.

3. Operational Command & Pod Supervision

• Team Oversight: Monitor the daily output of your three-person pod (Leasing, Resident Services, and Maintenance) to ensure all workflows meet company KPIs.
• Quality Control: Conduct final reviews of move-out dispositions and security deposit allocations to ensure legal accuracy and owner protection.
• Workflow Accountability: Ensure the pod maintains a "one business day" communication standard and adheres to all ORS Chapter 90 legal timelines.

Candidate Requirements

• Communication Mastery: Native-level English proficiency is required to manage complex legal and financial discussions with property owners.
• Leadership Experience: Proven ability to manage a team and delegate effectively while maintaining ultimate accountability for the results.
• Regulatory Knowledge: A strong understanding of (or ability to rapidly master) Landlord-Tenant laws and local ordinances.
• Performance Drive: A background in property management and pay structures tied to portfolio-wide financial outcomes.