Technical Program Manager

Technical Program Manager

Senior Technical Program Manager

Job Description

We are seeking a highly motivated Senior Technical Program Manager who has experience managing technically complex new product development programs. You will work with cross-functional leaders, including product owners, engineering, manufacturing, supply chain, services, sales, and other stakeholders, to plan and execute projects. Your primary goal will be to ensure the teams are aligned, plans are executed, and issues/risks are managed effectively. You will be in a highly visible role and will interact with all departments and levels across the company, including executive management.

The Technical Program Management Office (PMO) oversees the planning, execution, and delivery of technical projects within the Symbotic engineering organization. The PMO implements the processes, standards, and methodologies for managing engineering projects through the full development lifecycle including engineering design, transitioning and delivery to production, and engineering sustainment. The team ensures alignment with business objectives, manages key technical risks, and coordinates engineering resources to ensure successful project outcomes.

Project Leadership

• Work with engineering, product management, sales, and finance to ensure project plans for each initiative are sound and optimized.
• Manage scope, schedule and budget for strategic engineering projects and initiatives managed within the Technical Project Management Office (PMO).
• Facilitate cross-functional meetings and regularly communicate initiative status to teams, senior management, and customers.
• Representing Symbotic to our customers as the project lead, ensuring clear communication, effective negotiation, and resolution of any roadblocks to success.

Program Integration and Site Deployment

• Lead integrated planning across engineering development, long-lead procurement, site preparation, installation, commissioning, and operational readiness.
• Coordinate construction partners, engineering consultants, equipment suppliers, customers, and internal teams to manage site interfaces and deployment dependencies.
• Establish and manage site-readiness, commissioning, acceptance, and operational-handoff requirements for complex automation deployments.
• Manage customer and stakeholder expectations through clear communication, alignment, and proactive issue resolution.

Customer and Stakeholder Expectation Management

• Establish and maintain alignment between internal program commitments and customer expectations for scope, schedule, system performance, site readiness, acceptance criteria, and operational transition.
• Translate complex technical issues into clear business impacts, options, risks, and recommendations for executive leadership and customers.
• Lead challenging cross-functional and customer discussions to resolve conflicts among technical, commercial, schedule, and operational priorities.

Project Execution

• Lead multidisciplinary teams to bring new products from concept through implementation, delivery, and support.
• Work closely with engineering managers and leaders, product managers/owners, to ensure rapid execution and on time, high quality delivery of complex projects. Interact with and motivate talented engineering teams across multiple locations, harnessing their high energy to deliver high quality products.
• Manage technical development, integration and deployment for large-scale automation and robot systems from design to production deployment; manage engineering deliverables across multi-disciplinary engineering teams (software, mechanical, electrical, industrial and embedded controls).
• Facilitate the resolution of issues, risks, and challenges that surface through development lifecycle including new product development and hardware engineering process, production deployment and sustainment.
• Manage cross-functional issue tracking to identify problems, track root-cause and corrective action plans; provide issue status across engineering teams and leadership.
• Manage generation of critical project artifacts including Bill of Material (BoM), Tech Data Package (TDP) releases, Functional Requirements and Requirements Validation documentation.

Champion Process

• Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership throughout engineering and product teams.
• Ensure Symbotic's Product Lifecycle Management process is followed, coach teams in executing the NPD process and best practices.
• Lean-focused, continual improvement of new standards, processes and procedures that streamline interactions and communication across teams.

What You'll Need

• Minimum of 8 years of related work experience.
• Minimum of 5 years of experience in a Program Management position.
• Experience delivering complex automation programs that include both new-product development and customer-site implementation.
• Experience managing construction, facility, infrastructure, or site-readiness dependencies associated with industrial automation deployments.
• Demonstrated ability to manage multiple concurrent workstreams with shared resources, aggressive schedules, and evolving requirements.
• Experience planning system integration, verification, commissioning, operational-readiness, and acceptance activities.
• BS in Engineering, Robotics, Mechatronics, or related discipline.
• Extensive experience in a central role in a highly integrated electro-mechanical systems, mechatronics, or robotics product development team.
• Extensive experience leading user-centered innovation programs across multiple disciplines.
• Experience managing large-scale system integration and test programs for complex electro-mechanical or automation systems.
• Experience planning and actively managing hardware and software deliverables of various disciplines, including robotic controls, routing, network, vision and perception systems.
• Experience building out project plans and structuring project work within JIRA.
• Working experience partnering with third party vendors on electromechanical/robotics products through product launch and sustainment. Includes familiarity with Supply Chain, Quality, Manufacturing standards and practices.
• Willingness to fail quickly and fail often to succeed sooner when exploring solutions.
• Exemplify being the team player. Conflict resolution and influencing skills are keys to success.
• Experience negotiating resources in a matrix environment to work on multiple workstreams, setting clear priorities when juggling priority paths.
• Respect and understanding of other disciplines; including Systems Engineering, Hardware Development, Electronics, Controls, Software, Quality and Manufacturing.
• Proficient in JIRA, MS Project, MS Power Point, MS Excel, Word, and Visio.

Our Environment

• Up to 25% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.