Operations Supervisor

Operations Supervisor

The leader behind the scenes keeping the shelter running smoothly. YOU help create a safe, supportive environment where women can move toward stable housing! Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization committed to empowering individuals through health and human services, housing, education, and economic development.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

• You will oversee daily shelter operations, ensuring safety, staffing, documentation, and client flow align with program goals and trauma-informed practices.
• You will supervise CPSW Leads and provide guidance to CPSWs and other operational staff while supporting coaching, training, scheduling, and performance management.
• You will oversee HMIS data, incident reports, census information, compliance documentation, and operational reporting.
• You will also monitor client flow and bed utilization, identify operational gaps, and help improve policies, workflows, and procedures.

WHO YOU ARE?

• You are an organized, compassionate, and confident leader who can manage competing priorities, support staff, and make sound decisions in a fast-paced shelter environment.
• You understand trauma-informed care, communicate effectively, and know how to handle challenging situations with professionalism and good judgment.
• Bachelors degree in Social Work, Public Administration, Business Administration, or related field preferred; relevant experience may be considered in lieu of degree
• Minimum 3-5 years of experience in shelter operations, supportive housing, or social services
• At least 1-2 years of supervisory or lead experience required
• Experience working in a responsive shelter environment strongly preferred
• Strong understanding of trauma-informed care and homelessness response systems
• Demonstrated ability to supervise staff, manage operations, and handle complex situations
• Excellent organizational, communication, and problem-solving skills
• Proficiency with Microsoft Office and client management systems (HMIS preferred)
• Valid drivers license in good standing and ability to travel locally as needed

Requirements:

• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).
• Proven supervisory and effective leadership skills.
• Excellent documentation and clinical skills.
• Proven ability to follow-up and meet deadlines.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and thats why we provide a comprehensive and competitive suite of benefits to serve you and your family. Check out our benefits for FULL-TIME employees below:

• Generous Paid Holidays
• Paid Time Off
• Paid Sick Days
• Medical, Dental, and Vision
• 401(k) Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Life + Disability Options
• Health Savings & Flexible Spending Accounts
• Employee Recognition Program
• Telemedicine & Concierge Services
• Mileage & Cell Reimbursement for qualifying roles
• Voluntary Benefits & Purchase Discounts

Your leadership can make a difference. Apply TODAY and join the CPLC family! Chicanos Por La Causa, Inc. is an Equal Opportunity Employer. CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement.