Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service for all inbound calls. The representative will address all customer, prospect, vendors, business acquaintances and general public questions and concerns. This role is one of solving problems for others quickly, effectively and pleasantly. Year round employment. Competitive Pay, and Benefits starting at $20.00 per hour, or more depending on experience. Monday- Friday some Saturdays in the Spring. Looking for an experienced professional only.

Provide top notch customer service to potential or existing customers

Address and resolve all customer questions and complaints within a timely manner

Work closely with the sales and service departments to ensure that customer inquiries are directed to the appropriate department and personnel

Answer allotted calls in a high volume, fast paced environment

Perform A/R duties as required

Perform data entry and administrative tasks

Perform other related duties and responsibilities as required to meet the goals of the department

Perform outbound renewal calls as directed

Punctual & consistent reporting to work

Adherence to all company standards of behavior, policies and procedures

Obtain a high level of customer satisfaction & retention

All others as assigned