Burner Management Field Service Engineer

Job Description

Job Description

Why join Profire Energy + CECO Environmental

• Make a direct impact protecting people, equipment, and the environment by supporting advanced burner and combustion management solutions.
• Be part of CECO Environmental—a purpose-driven global leader in sustainable air, water, and energy-transition technologies since 1966, publicly traded on NASDAQ (CECO).
• Grow with an award-winning organization: Newsweek (America’s Greatest Companies, 2025) and Forbes (Most Successful Small Cap Companies, 2026—third consecutive year).
• Join a team with a North American footprint spanning Spruce Grove, AB; Lindon, UT; Oklahoma City, OK; Pennsylvania/New York; and Victoria & Houston, TX.

• Serve as a front-line technical expert for Profire products, from first quote to post-install follow-up.
• Collaborate with Sales on customer initiatives, training sessions, and business development opportunities—both within and beyond oil and gas.
• Answer technical inquiries with complete documentation (time tickets, combustion reports) and issue weekly progress updates on open orders.
• Execute safe, precise field work across:
  • Installations
  • Burner Maintenance
  • Combustion Analysis
  • Warranty & Repair
• Provide timely customer support and coordinate after-hours/weekend call-outs when required.
• Ensure accurate service tickets and work orders; support month-end close and prompt invoicing.
• Drive profitability by correctly billing technician time for installs, maintenance, and service.
• Partner with Regional Sales Managers and Territory Reps; deliver training to installation partners on standards, operation, and troubleshooting.
• Oversee technician inventory and parts lists; verify field work meets brand standards; log sales referrals; help scale the service team across the U.S. and Canada.

• Hands-on installation experience and strong mechanical/electrical aptitude.
• Technical degree/trade diploma or equivalent practical background.
• Team-oriented problem solver with cross-functional collaboration skills.
• Willing and able to travel (including cross-border).

License: Valid Driver's License required.

Travel: Travel will be required, as necessary, to support the business; must have the ability to travel across borders.

• Ability to comply with all customer requirements for onsite work, including background checks and drug tests.

ADA Requirements:

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.

• Compliance with company attendance standards.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.

• Driver's License
• Customer Service
• Troubleshooting Skills
• Field Service Readiness
• Equipment Repair & Maintenance
• Equipment Installation

We’ll help you become a subject matter expert on all Profire products through structured training with your manager, peers, technicians, and engineering. As your expertise grows, so will your influence—leading trainings, shaping customer solutions, and opening new market opportunities.