Financial Aid Representative - Office of Student Financial Aid and Scholarships

Financial Aid Representative - Office of Student Financial Aid and Scholarships Location : Chicago, IL USA Requisition ID : 1041304

FTE : 1

Work Schedule : Monday - Friday Shift : Days # of Positions : 2 Workplace Type : On-Site Posting Close Date : May 31, 2026 Salary Range (commensurate with experience): $16.67 - 21.02 / Hourly Wage About the University of Illinois Chicago UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position provides financial aid guidance and assistance to students and parents in obtaining federal, state, institutional and private student aid funding. Benefits will include Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Duties & Responsibilities Counsel students and parents, in person or by phone, on a variety of financial aid options. Provide clear, accurate information regarding available programs, eligibility requirements, and application procedures to help them successfully navigate the financial aid process. Review financial aid forms and support students in completing required documentation. Counsel prospective, incoming, and continuing students on basic eligibility for various financial aid programs and help determine initial eligibility in accordance with institutional and federal guidelines. Support the evaluation of financial aid appeals, such as income adjustments, cost of attendance changes, and satisfactory academic progress. Identify complex or sensitive student situations and refer them for further review by the Financial Aid Office when appropriate. Research and respond to inquiries, problems, and issues as they may arise from various sources. Participate in financial aid workshops and outreach events, including information tables, for prospective, incoming, and continuing students. Provide clear and engaging guidance on financial aid processes, deadlines, and available resources. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required Any one or combination totaling two (2) years (24 months) from the categories below: College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) Work experience performing office, business, or customer/relations activities. Preferred Qualifications Knowledge of customer service principles and processes. Extensive knowledge of financial aid programs and university academic requirements and parameters. Working knowledge of office technology (Word, Excel, and necessary databases). Knowledge of the student application process. Knowledge of Federal and State regulations pertaining to all financial aid programs and of the resources available to research complex issues. Strong written and oral communication skills. Mathematics and calculation skills. Judgment and decision‑making skills – consider costs and benefits of potential actions to choose the most appropriate one. Ability to handle difficult and stressful situations. Supervisory ability. Ability to interpret complex regulations from within and outside the University. Ability to handle a large volume and a variety of details accurately and set priorities. Ability to adapt in an ever‑changing environment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non‑discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E‑Verify. Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. #J-18808-Ljbffr University of Illinois at Chicago