Logistics Customer Service Representative

Logistics Customer Service Representative Job Title – Logistics Customer Service Representative Company Location – Compton, CA Fully On-site, No Remote Temp-to-hire Pay Range; $22-23/hr. DOE Job Summary of the Logistics Customer Service Representative position Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to support customers by providing helpful information, answering questions, and responding to all concerns they may have. Responsibilities of the Logistics Customer Service Representative position Receive and process outbound orders by EDI system, phone fax, or email in our in-house WMS system 3PL Central. Prepare routing information, schedule appointments with carriers and shipping documents that would include labelling information. Create bills of lading (BOL)and review shipping instructions, forward or provide all paperwork to the warehouse shipping clerk Speak with customers by phone/ email regarding returns, shipments, deliveries, and inventory status. Notify the customer of shipping dates, anticipated delays, or any additional information that may be required by the customer. Prepare any follow-up requests for shipments or deliveries to ensure delivery can be made by the specified dates required. Make changes to or cancel orders/back orders ONLY if customer approves or requests to do so. Process inbound returns as requested and forward shipping and receiving information via e-mail. Send daily, weekly, or monthly reports to customer as requested. Update the customers with any issues in a timely manner so we can come up with a solution Provide the warehouse with all requirements specified for the accounts you are handling Requirements of the Logistics Customer Service Representative position High school diploma or equivalent are required At least 2 years of logistics, trucking, 3PL customer service Strong communication and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Detail-oriented with strong follow-up and time management skills Ability to build positive working relationships with drivers, carriers, customers, and internal teams Basic computer proficiency and ability to learn company systems quickly Bilingual English/ Spanish is required. Updated resume is required for consideration. Only Local candidateswill be considered- Position does not offer relocation or visa sponsorship. #J-18808-Ljbffr