Scrum Master

JOB SUMMARY

The Scrum Master will facilitate agile development and how information is exchanged across teams to support delivery. Support the scrum methodology that allows the team to self-organize and make changes quickly, in accordance with agile principles. This person supports that all activities use the principles of the Universal Scrum Framework and guides the team toward improving the way they work to be more effective. The Scrum Master removes impediments internal and external to the team and guides the team to an optimum, sustainable velocity. Act as support leader that enables the team to adopt an attitude of continuous improvement. The Scrum Master facilitates Scrum ceremonies including sprint planning, retrospectives and sprint demos to maintain team effectiveness. The Scrum Master works with the Release Train Engineer(s) to integrate the team’s efforts with other teams. They communicate information and metrics to the team on progress against team objectives

MAJOR RESPONSIBILITIES

AGILE / SCRUM PRACTICES

Facilitate agile ceremonies including sprint planning, retrospectives and sprint demos. Work with the Release Train Engineer to integrate efforts, other teams. Consult with the Product Owner to validate and communicate team priorities. Guide, coach and motivate the team with the goal of increasing productivity Guiding the team and organization on how to use Agile/Scrum practices and values to drive end value Serve as the team’s Scrum expert. Guide the team toward improving the way they work. Remove impediments to help the team reach an optimum, sustainable velocity. Leads the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Foster accountability, transparency, and regularity in status updates. Remove impediments external to the team. Ensure that the Agile tracking system is always up to date to reflect the current state. Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

COMMUNICATION / COLLABORATION

Communicate and ensure alignment of priorities with Program stakeholders and within the team. Build and support a trusting and safe environment where challenges are addressed proactively with an emphasis on healing and problem-solving. Assisting with internal and external communication, improving transparency, and radiating the right information the teams need at the right time. Remove impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Facilitating getting the work done without coercion, assigning, or dictating the work.

METRICS / REPORTING

Manage, publish, and communicate information radiators and relevant metrics to the team on progress against team objectives. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned.

EDUCATION

Associate’s degree – required in Information Technology or Technical degree preferred; Bachelor’s degree – preferred in Information Technology or Technical degree

EXPERIENCE

5+ years of scrum experience with 2+ years as a Scrum Master required; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certified Scrum Master CSM or SAFe Scrum Master SSM (Required) Safe Advanced Scrum Master SASM (Desired) Certified Product Owner CSPO (Desired) PMI Agile Certified Practitioner ACP (Desired) Certified SAFe Agilist SA (Desired)

ADDITIONAL INFORMATION

Certified Scrum Master to lead Agile software development Experience guiding teams to effectively write/ split / map stories Understanding of basic fundamentals of software development processes and procedures. Applicable knowledge of the technologies used by IT. Ability to develop, plan, manage or execute projects or work plans to ensure successful completion Demonstrated knowledge of test driven development Experience with Continuous Integration / Continuous Delivery processes related to Scrum Experience with relative estimation, retrospective, and agile release planning techniques Must be self-motivated, well-organized and have strong innovation and facilitation skills. Proven oral, written, and business presentation skills. Strong analytical skills. Ability to interface effectively with Release Train Engineer(s) and all levels and across organizational lines, including business units. Ability to effectively utilize external vendors and resources throughout the organization. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE #J-18808-Ljbffr Universal Studios