Customer Care Representative

Job Overview

Customer Care Representative – Remote (Arizona and Nevada). Full‑time, 40 hours per week. Shifts may include evenings, weekends, and holiday work. Compensation includes competitive base pay plus shift differentials for nights and weekends.

Responsibilities

• Handle inbound customer calls and e‑mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile.
• Note: This role does not involve cold calling, sales, or contract upgrades.

Qualifications

• Minimum Requirements: High school diploma or GED; customer service experience in call center, insurance, or banking; strong communication, listening, and problem‑solving skills; ability to multitask using technology in a fast‑paced environment; reliable high‑speed internet (25Mbps down / 6Mbps up); quiet, distraction‑free home office setup.
• Preferred: 2+ years of customer service experience; prior remote work experience.

Work Environment

Full‑time, 40hours per week. Shift schedules vary and may include weekends and holidays. Minimum availability through 9PM EST. Periodic shift bids determine schedules based on business needs.

Compensation

Pay Range: $15.03 – $27.75 per hour. The posted range reflects compensation factors such as candidate background, experience, and work location, and allows for salary growth within the role.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

During Assurant’s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. If you receive such requests, report the issue immediately.