Front Desk Associate

Job Description

Job Description

DESCRIPTION

The Front Desk Associate is a pivotal position within the salon as they provide the first and last impression our guests receive when coming to The Lash Lounge. The Front Desk must provide exemplary customer service to all Lash Lounge guests and ensure that their experience in our salon meets our “Gold Standard.” This position is critical to the salon's livelihood and contributes to the positive reputation and culture conveyed to our guests. 

FRONT DESK ASSOCIATE RESPONSIBILITIES

• Manage appointment scheduling for Lash Lounge guests and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service & member management.
• Manage the proper tracking and input of guest records into the salon software with correct guest lead source and promotional codes.
• Manage an organized work area, the preparation and filing of the guest charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.
• Be proficient and educated in working the POS software, sales transactions of guests for services and retail items, and manage the end of day cash drawer reconciliation.
• Resolve issues such as scheduling conflicts or mishaps, customer complaints, and general salon maintenance to keep everything running and looking its best.
• Aide in the cleanliness of the salon, including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
• Educate guests on retail products’ key benefits.
• Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
• Promoting/ creating awareness of the benefits of memberships to guests while driving member retention
• All other duties as prescribed.

Company Description

Our core values are summed up in one word: P.A.S.S.I.O.N. Professional, Appreciation, Service Oriented, Servant Leadership, Integrity, Ownership, Never Give Up Attitude.

Our passion for lashes drives who we are and what we do. We are dedicated to providing the best Lash Lounge experience and want our guests to feel confident and cared for.

We’re serious about our education! Our proprietary training program is innovative and unique to the industry. It prepares our stylists to be experts at what they do.

What makes us different is our commitment to providing safe, sanitary, and truly customized lash applications with our proprietary face-mapping system.

Come join our team!!

Company Description

Our core values are summed up in one word: P.A.S.S.I.O.N. Professional, Appreciation, Service Oriented, Servant Leadership, Integrity, Ownership, Never Give Up Attitude.\r\n\r\nOur passion for lashes drives who we are and what we do. We are dedicated to providing the best Lash Lounge experience and want our guests to feel confident and cared for. \r\n\r\nWe’re serious about our education! Our proprietary training program is innovative and unique to the industry. It prepares our stylists to be experts at what they do.\r\n\r\nWhat makes us different is our commitment to providing safe, sanitary, and truly customized lash applications with our proprietary face-mapping system.\r\n\r\nCome join our team!!