Teller

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Teller Full Time 80 Herscher, IL, US 13 days ago Requisition ID: 1562 Salary Range $34,662.00 To $52,009.00 Hourly To see benefits offered by Foresight Bank, please visit our careers page: Career Opportunities | Foresight Bank. Organization Overview Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawers and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations. Primary Responsibilities Customer Experience: Provide the internal and external customer with superior customer experience, including friendly demeanor, can‑do attitude, and willingness to help whether on the phone or in person; follow up with customers in a timely manner; provide accurate information; establish rapport with the customer. Perform a variety of bank transactions including checking, savings, and loan transactions to maintain efficient operation of the bank. Verify checks and other items for proper endorsement and negotiability; verify signatures and account balances; reconcile checks and cash for deposits; record and process night deposits, bank‑by‑mail transactions, and change orders. Balance and maintain a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensure actual cash count matches teller system balance; research any balancing errors; monitor cash level of drawer and branch within established limits. Assist in the daily balancing of vault and coin machine as needed. Satisfy consumer customer service requests, including online banking (mobile banking) functions, safe deposit needs, check orders, issuing debit cards, etc. Meet and exceed established referral goals by explaining and promoting bank and partner products and services. Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc. Assist with training needs of team members. Assist other staff members with projects as needed. Understand the confidential nature of the banking industry and adhere to company policies and procedures for protecting customers’ private information. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to, Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Key Attributes Customer Service : Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Communicator : Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Organizational : Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Interpersonal : Interact with others positively and build relationships with internal and external customers. Adaptable : Able to change approach or method to best fit the situation, deal with frequent change, delays, or unexpected events. Judgement : Intuitive curiosity to investigate and follow through. Sound decision‑making abilities, working within the scope of responsibilities and seeking guidance where necessary. Technical : Knowledge of Word Processing software, Spreadsheet software, Internet software. Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus. Position Performance Standards Meet annual branch and individual goals to ensure growth Maintain standards of accuracy Performance Weightings 60% Position Performance Standards and Personal Goals Qualifications HS Diploma/equivalent required. Minimum of 1 year retail banking or customer service experience required. Cash handling preferred. Physical Demands and Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. Occasional lifting of 25-50 pounds may occur. The physical demands described here are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time. #J-18808-Ljbffr