Service Advisor

Service Advisor

PleasureLand RV Center is looking for a Service Advisor to join our team. This position is a key part of the service department and serves as the main point of contact between our guests, technicians, parts, warranty, and management teams.

For over 55 years, PleasureLand RV has remained a family-owned company built on a commitment to customer service, integrity, and continued growth. As our company continues to evolve, the Service Advisor role is essential to protecting the trust our guests place in us and ensuring they receive a professional, consistent, and positive service experience.

The Service Advisor role requires more than processing repair requests. It requires a goal-driven, results-focused professional who takes ownership of the guest experience, communicates clearly, documents accurately, and follows each step of the service process with attention to detail.

What You'll Do

In this role, you will take ownership of the guest service experience from initial contact through final pickup. You will listen to customer concerns, document repair needs, communicate updates, coordinate with internal teams, and ensure every service visit is handled professionally and efficiently. Responsibilities include:

• Greet guests professionally and deliver a positive service experience from start to finish
• Listen carefully to customer concerns and accurately document repair requests
• Create, review, and maintain complete and accurate repair orders
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations
• Coordinate with technicians, parts, warranty, and management to drive repairs forward efficiently and accurately
• Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed
• Partner with warranty team members to support proper warranty processing and claim requirements
• Notify customers when work is complete and coordinate timely pickup
• Collect payment at the time of pickup unless prior arrangements have been approved
• Maintain accurate Work in Progress information and meet accounting deadlines
• Support department goals, daily workflow, and team success as assigned by management

What We're Looking For

A strong candidate will be:

• Professional, dependable, and customer-focused
• Goal-driven and results-oriented
• Organized and detail-oriented
• Comfortable communicating with customers, technicians, and team members
• Able to manage multiple priorities in a fast-paced environment
• Strong in follow-up and follow-through
• Calm and professional during difficult customer situations
• Comfortable using computers and learning service systems
• Willing to learn RV systems, warranty processes, and company procedures
• Focused on accuracy, accountability, and creating a superior guest experience

Helpful Experience, But Not Required

Experience in any of the following is a plus:

• Service advising or service writing
• Customer service or sales
• RV, automotive, marine, powersports, or equipment service
• Warranty processing or repair order documentation
• Scheduling, dispatching, or administrative support
• Parts or service department operations
• Microsoft Word, Excel, or service management systems

Why Join PleasureLand RV?

We offer:

• Competitive pay
• Medical, dental, vision, life, and disability benefits
• Paid time off and paid holidays
• 401(k) with company match and profit sharing
• Employee discounts
• Ongoing training
• Growth opportunities
• A supportive, team-focused work environment

Apply Today

If you are professional, organized, customer-focused, and motivated to make an impact, we would like to meet you.

Apply today and help PleasureLand RV continue to be the Best in the Midwest.

PleasureLand RV is proud to be an equal opportunity employer.