Client Success Manager

Who We Are:Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.Who You Are:You have 4–6 years of experience in operations, hospitality, food service, event management, account management, or a similar service-focused environment.You have experience directly supervising employees, including hiring, training, scheduling, coaching, and performance management.You are available to work a fixed, primarily nighttime schedule onsite five days per week.You are willing and able to provide weekend on-call coverage.You are comfortable working onsite in a high-volume, fast-paced construction environment.You remain calm and solutions-focused when handling service disruptions, staffing challenges, and escalations.You are highly organized and able to manage multiple locations, schedules, partners, and deadlines.You build strong relationships with clients, employees, restaurant partners, and cross-functional teams.You communicate clearly and professionally with frontline employees and senior stakeholders.You are comfortable using Excel, scheduling and payroll systems, dashboards, and other internal tools.You use operational data and feedback to solve problems and improve performance.You are dependable, proactive, and willing to step in wherever needed to support successful service delivery.Schedule, Travel and Physical Requirements:This is a full-time position requiring onsite presence five plus days per week on a fixed schedule.The role primarily supports nighttime operations and includes weekend on-call responsibilities.Regular travel between nearby Memphis/Southaven-area sites is required.Candidates must have reliable transportation and be able to travel between locations during the workday.The position may require working outdoors for four or more hours at a time.Candidates must be comfortable working outdoors in varying weather conditions and temperatures.The role may require prolonged standing and walking throughout the shift.All applicable construction-site safety, security, dress, and access requirements must be followedWhat We'll Hook You Up WithCompetitive market salary and stock options, based on experienceComprehensive health, dental and vision plans401k retirement plan with company matchPaid maternity and parental leave benefitsFlexible spending accountsCompany issued laptopDaily subsidized lunch program (ours!)A fulfilling, challenging adventure of a work experience