General Manager

Company Overview

Hill Country Premier Lodging (HCPL) is a vacation rental management company based in Wimberley, Texas , serving guests and homeowners across the beautiful Texas Hill Country - from Wimberley and Llano to the rivers, ranchlands, and small towns in between.

Guests come to the Hill Country to reconnect with nature and experience a sense of stillness. Our work is about far more than cleaning and checklists - it's about hospitality, attention to detail, and the small touches that shape every guest's stay. We deliver thoughtful service, clear communication, and consistently high standards for every property we manage.

Our mission is simple: provide the perfect stay for every guest and complete peace of mind for every homeowner. We believe exceptional hospitality comes from great people, and our team works together to make each property feel perfectly cared for the moment a guest arrives.

Position Summary

Hill Country Premier Lodging is seeking a dynamic General Manager to lead our operations across the Texas Hill Country. This is a pivotal leadership role where you'll take charge of all aspects of our property portfolio, driving both operational excellence and strategic growth. As the primary leader on the ground, you'll build and inspire a talented local team while upholding our commitment to exceptional guest experiences and strong financial performance.

You'll work closely with property owners, oversee day-to-day field and office operations, and collaborate with executive leadership to execute ambitious growth initiatives. This role is ideal for a results-driven leader who thrives on taking ownership, making decisive calls, and building sustainable systems that deliver measurable impact in a service-intensive, fast-paced hospitality environment.

Key Responsibilities

• Lead the overall operational performance of Hill Country Premier Lodging, ensuring exceptional guest experiences, homeowner satisfaction, employee engagement, and financial success.
• Build, coach, mentor, and develop high-performing teams across guest services, housekeeping, maintenance, inspections, and field operations.
• Recruit, onboard, and retain top hospitality talent, including both W-2 employees and 1099 field contractors.
• Establish clear accountability through KPIs, scorecards, SOPs, and performance management to drive operational excellence.
• Drive revenue, profitability, labor efficiency, and budget performance while maintaining premium service standards across the portfolio.
• Analyze financial and operational data to identify opportunities, solve problems proactively, and make informed business decisions.
• Develop and implement scalable operational processes and best practices that support continued portfolio growth.
• Build trusted relationships with homeowners through proactive communication, transparency, and exceptional service.
• Oversee property readiness by ensuring housekeeping, inspections, maintenance, and turnovers consistently meet company quality standards.
• Personally lead the resolution of complex guest and homeowner concerns with professionalism, urgency, and sound judgment.
• Ensure compliance with all applicable local, state, and federal regulations, including short-term rental ordinances throughout the Texas Hill Country.
• Partner with executive leadership on strategic planning, operational improvements, technology initiatives, and long-term growth.
• Foster a culture of ownership, urgency, teamwork, continuous improvement, and accountability throughout the organization.

Required Qualifications

• Minimum of 5 years of progressive leadership experience in vacation rental management, hospitality, or property management with demonstrated P&L ownership required.
• Proven success leading multiple operational departments simultaneously, such as housekeeping, maintenance, inspections, guest services, and field operations.
• Strong financial acumen with experience managing budgets, forecasting, labor planning, and presenting business performance to executive leadership.
• Demonstrated ability to build, coach, and retain high-performing teams while fostering a culture of accountability and continuous improvement.
• Experience implementing operational systems, KPIs, SOPs, and process improvements that drive organizational growth and efficiency.
• Exceptional leadership, communication, negotiation, and conflict resolution skills with experience managing relationships with homeowners, guests, vendors, and employees.
• Confident decision-maker who remains calm under pressure and effectively leads through changing priorities and operational challenges.
• Highly organized with the ability to balance multiple priorities across a geographically dispersed portfolio.
• Valid driver's license and reliable transportation with the ability to travel throughout the Texas Hill Country.
• Authorization to work in the United States.
• Ability to work on-site in Wimberley, Texas.

Preferred Qualifications

• Experience using Breezeway or similar property operations software.
• Experience with Streamline, Track, or another vacation rental property management system.
• Multi-property vacation rental leadership experience overseeing portfolios across multiple markets.
• Experience leading organizational growth, acquisitions, or rapid operational expansion.

What Success Looks Like

During your first year, you will:

• Build and develop a highly engaged, accountable operations team.
• Improve operational consistency across every property in the portfolio.
• Strengthen homeowner relationships and maintain exceptional guest satisfaction.
• Implement scalable systems and processes that support continued business growth.
• Improve operational efficiency through KPI-driven decision making and continuous process improvement.
• Become a trusted strategic partner to executive leadership, helping shape the future growth of Hill Country Premier Lodging.

Compensation & Benefits

Annual Salary

$120,000 - $150,000

Bonus

• Annual discretionary bonus is based on individual and company performance during the calendar year.

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Retirement benefits or accounts
• Paid time off such as PTO, sick days, and vacation days
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term and Short term disability insurance