Retail Operations Manager - Downtown Aquarium - Houston

Retail Operations Manager - Downtown Aquarium - Houston Job Category : Operations Requisition Number : RETAI003964 Job Type : Full - Time Classification : Non-Exempt Location Houston, TX 77002, USA Overview Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Houston, TX. We are actively hiring Retail Photo Operations Managers in an exciting and dynamic atmosphere located at our iconic attraction, the Downtown Houston Aquarium! Benefits Starting rate $21/hr. Commission, 401K, and/or Medical, Dental, and Vision benefits Opportunity for growth and advancement. Fun culture and atmosphere! Responsibilities Drive teams to achieve goals. Run all operational aspects of a high-volume souvenir photography retail operation. Develop, train, and motivate staff to achieve desired guest service and financial results. Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment. Ensure excellent customer service by responding to guest requests, expectations, and needs. Have the opportunity to meet and interact with people from all over the world. Qualifications High school diploma or general education degree (GED). 2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment. Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management. Demonstrated ability to meet sales targets and KPIs in a busy environment. Proven history of building strong, supportive, and effective relationships with operating peers and staff. Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel. Sound judgment in decision-making, problem-solving, and prioritization of duties. Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members. Professional communication skills and appearance. Must be authorized to work in the US. Equal Employment Opportunity Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Magic-Memories