Leasing Consultant - Reserve at Hamburg

Leasing Consultant - Reserve at Hamburg

Lexington, KY

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

We are seeking a full-time Leasing Consultant to join our team at the Reserve at Hamburg, a 318-unit community located in Lexington, Kentucky. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy. Additional responsibilities include:

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time.
• Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documenting (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Taking responsibility for other work-related tasks as assigned by Community Manager.

The ideal Leasing Consultant will have:

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred!
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Caf, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events