Medical Records Clerk & Scheduling Lead

Job Description

Job Description

Description:

 

Medical Records and Scheduling Lead
LIFE PACE

Help keep care coordinated for the older adults we serve.

LIFE PACE is seeking an organized, dependable Medical Records and Scheduling Lead with experience in medical records and outside appointment scheduling. In this role, you will support the staff who coordinate appointments and maintain participant records, helping ensure the care team has the information needed to provide timely, person-centered care.

LIFE PACE is a Program of All-Inclusive Care for the Elderly. Our team works together to support participants’ health, independence, and quality of life.

What You’ll Do

• Serve as a key resource for Medical Outside Schedulers and Medical Records Clerks, answering questions and providing daily guidance.
• Assist with staff training and onboarding.
• Run and review daily outside appointment reports and track orders requiring completion or follow-up.
• Coordinate daily assignments, including appointment reminders, reschedules, orders, and incoming communications.
• Manage the fax queue and ensure information is routed and processed promptly.
• Request and retrieve records from hospitals, specialists, and other healthcare providers.
• Upload and accurately organize documentation in the electronic medical record system.
• Track hospitalized participants and follow up on hospital records.
• Coordinate the receipt and delivery of eyeglasses, dentures, and hearing aids through the appropriate team.
• Help resolve workflow concerns and maintain consistent departmental processes.
• Maintain confidentiality and follow HIPAA requirements and organizational policies.

Why LIFE PACE?

Your work will help connect participants with needed appointments and ensure important medical information reaches the care team. You’ll contribute to a collaborative program focused on supporting older adults through coordinated care.

Requirements:

  What You’ll Bring

• Knowledge and experience in medical records processes and outside medical appointment scheduling.
• Ability to use electronic medical record systems.
• Strong attention to detail and the ability to manage multiple priorities.
• Clear communication and a helpful, collaborative approach.
• Ability to provide staff guidance, assist with training, and follow tasks through to completion.
• A commitment to respectful service for older adults and their families.