Call Center Pharmacist - Closed Door Pharmacy

Licensed Call Center Pharmacist

As a Licensed Call Center Pharmacist, you will follow all state and federal regulations and support local pharmacy operations via off site support by completion of pharmacist tasks including but not limited to data verification of prescriptions and clinical MTM.

Job Responsibility

• Operate as a pharmacist in a closed door facility to support retail stores in daily operations
• Follow all Company policies and procedures to maximize quality/outcomes
• Verify prescriptions for accuracy (data verification) and complete drug utilization review (DUR) of prescriptions
• Provide telephonic clinical pharmacy services (MTM) to patients in order to optimize patient outcomes including but not limited to Comprehensive Medication Reviews (CMR), Targeted Interventions (TIP), Adherence Monitoring Interventions, and Manufacturer Programs
• Maintain production metrics and operational goals
• Assist with closed-door pharmacy support programs such as bulk immunization billing, patient support telephone lines, medication recall notification/counseling and other initiatives that can be completed remotely in processing center to remove non customer-facing work from the retail pharmacies
• Assist technicians in interpretation of prescriptions and third party billing
• Attend and participate in quarterly Continuous Quality Improvement (CQI) meetings
• Work with physicians and nurses to secure clarifications and new prescriptions. This includes scanning new orders/clarifications into the Rx system for processing
• Complete incoming/outgoing prescription transfers as needed