Insurance Claims Specialist

Key Responsibilities

Claims Management & Resolution

• Manage the complete lifecycle of automotive insurance and GAP claims, including claim intake, investigation, documentation review, settlement validation, payment reconciliation, and final claim closure.
• Review and oversee complex, high-exposure, or escalated claims to ensure fair, timely, and compliant resolution.
• Collaborate with leadership to determine appropriate claim resolution strategies and mitigate financial risk.
• Serve as a primary point of contact between insurance carriers, adjusters, repair facilities, customers, lienholders, and internal business partners.
• Evaluate total loss settlements to ensure accurate vehicle valuation, proper distribution of insurance proceeds, and protection of lienholder interests.
• Review insurance claim settlements and account adjustments for accuracy, compliance, and financial integrity.

Risk & Financial Oversight

• Analyze claim documentation, settlement calculations, and insurance proceeds to ensure accurate processing and reconciliation.
• Identify discrepancies, trends, and potential exposure risks while recommending corrective actions.
• Partner with insurance providers, including State National Insurance and third-party vendors, to facilitate efficient claims handling and resolution.
• Maintain compliance with company guidelines, regulatory requirements, and industry best practices.

Operational Excellence

• Successfully manage a high-volume workload of insurance and GAP claims while maintaining exceptional accuracy and service levels.
• Identify opportunities to streamline claims processes, improve efficiencies, reduce turnaround times, and enhance customer satisfaction.
• Monitor workflow adherence and ensure claims are processed in accordance with established procedures and performance standards.

Training & Leadership Support

• Serve as the department's subject matter expert for automotive insurance and GAP claims.
• Provide guidance and support to employees on complex claim scenarios and escalated customer concerns.
• Develop and deliver training programs to support new processes, system enhancements, policy updates, and evolving claim requirements.
• Partner with management to drive continuous improvement initiatives and support departmental goals.

Required Qualifications

• Experience handling automotive insurance claims , including investigation, settlement review, and claim resolution.
• Strong knowledge of GAP claims , vehicle valuations, total loss processes, and insurance payment reconciliation.
• Experience working directly with insurance carriers, adjusters, repair facilities, and third-party administrators.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while exercising sound judgment and maintaining a high degree of accuracy.
• Advanced verbal and written communication skills, including the ability to prepare professional business correspondence and communicate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Excel and Word.

Job Type & Location

This is a Contract to Hire position based out of Lake Forest, CA.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lake Forest,CA.

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.