IT Support Specialist

IT Support Specialist

Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across Colorado. Our office teams help deliver safe, smart, and reliable electrical solutions through our people and partnerships, the IME Way.

Through strategic planning, collaboration, and technical excellence, and guided by our values of Integrity, Safety, Ingenuity, Relationships, Craftsmanship, and Spark, we empower our professionals to innovate, support our field teams, and strengthen the partnerships that move our work forward.

Join a team where your expertise fuels the systems that keep communities running!

The IT Support Specialist provides technical assistance and troubleshooting support to employees across the organization, serving as the primary point of contact for hardware, software, and technology-related issues. This role supports day-to-day IT operations, facilitates onboarding for new employees, and helps maintain reliable, efficient technology systems.

What You'll Do

Technical Support & Customer Service

• Provide timely and professional technical support to end users via phone, email, and in-person interactions.
• Respond to hardware, software, and system-related issues and inquiries.
• Deliver a positive support experience while ensuring issues are addressed effectively and efficiently.

Employee Onboarding & IT Orientation

• Support new employee onboarding by responding to new user ticket requests.
• Meet with new employees on their first day to assist with equipment setup and technology orientation.
• Ensure users are properly equipped and prepared to access required systems and resources.

Troubleshooting & Issue Resolution

• Diagnose and resolve technical issues involving computer systems, network connectivity, printers, software, and other IT-related technologies.
• Perform vulnerability management activities on affected systems.
• Escalate complex or unresolved issues to the appropriate IT teams while ensuring timely follow-through and resolution.

System Administration & Maintenance

• Assist with the setup, installation, and configuration of computer hardware, peripherals, and software applications.
• Conduct routine system checks and preventative maintenance activities.
• Support efforts to optimize system performance and reduce potential technology disruptions.

Remote Support & User Training

• Utilize remote desktop tools to diagnose and resolve technical issues when remote assistance is required.
• Provide basic training and guidance to end users on software applications, hardware, and technology best practices.
• Support employee adoption and effective use of technology tools.

Documentation & Ticket Management

• Maintain accurate and detailed records of help desk interactions within the ticketing system.
• Document reported issues, resolutions, troubleshooting steps, and follow-up activities.
• Ensure support records are complete and current to facilitate knowledge sharing and service continuity.

Additional duties as assigned.

What You'll Bring

Knowledge, Skills & Abilities

• Strong technical knowledge of Windows Operating Systems and Microsoft Office 365.
• Solid troubleshooting and problem-solving abilities across hardware, software, and network-related issues.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to users with varying levels of technical proficiency.
• Strong customer service orientation and commitment to providing responsive support.
• Ability to work effectively in a collaborative, team-oriented environment.
• Working knowledge of office automation products and computer peripherals, including printers and scanners.
• Strong organizational skills with attention to detail and documentation accuracy.

Demonstrated Accomplishments

• Proficiency utilizing Help Desk software platforms such as ServiceNow, ManageEngine, or similar ticketing systems.
• Experience providing technical support through both direct user interaction and remote support technologies.
• Demonstrated ability to diagnose, troubleshoot, and resolve a broad range of end-user technology issues.
• Successful support of employee onboarding and technology setup processes.

Education & Experience

• Associate or Bachelor's degree in Computer Science, Information Technology, or a combination of relevant education and experience.
• Experience in help desk, technical support, or a related IT support role preferred.
• Experience supporting end-user hardware, software, and business technology environments preferred.
• Equivalent combinations of relevant education, training, and applied experience will be considered.

What You'll Get

Working Conditions:

The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day.

Benefits Overview:

IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k.

Salary Range: $27.79 - $37.60 an hour

*Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.*

Compensation Range

The anticipated compensation for this position is USD $57,800.00/Yr. - USD $78,200.00/Yr. depending on experience and qualifications.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.