Executive Director, Americas Strategic Accounts

Head of Strategic Accounts, Americas - New York or Menlo Park, USA

Skan is a leading AI-powered enterprise work context platform adopted at-scale by Fortune 500 that helps enterprises uncover how work really happens and power their agentic lifecycle. By capturing and understanding every digital interaction at scale, Skan enables organizations to optimize operations, boost productivity, and accelerate digital transformation. Skan uniquely addresses topics that span AI adoption by the C-Suite, transformation and process improvement for technology and operational leaders and agentic deployment for automation teams across the enterprise.

Our customers include some of the world's largest financial institutions, insurers, healthcare and technology firms, who rely on Skan to surface insights that drive measurable business outcomes. If you're passionate about shaping the future of AI-driven transformation and finding new ways to grow inside accounts you already know well, we'd love to hear from you.

Be at the Forefront of the Agentic AI Revolution

At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.

The Skan AI opportunity

We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.

Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.

Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.

About the Role

We are looking for a Senior Commercial Leader to build, lead, and scale Skan's Strategic Account Director (SAD) organization across the Americas. This is a player-manager role: you will manage a team of Strategic Account Directors who each own a portfolio of large enterprise accounts — spanning BFSI, healthcare, and other named verticals — while carrying overall accountability for the region's net revenue retention and expansion number.

You will hire, coach, and develop SADs; set account strategy and territory design; personally engage at the executive level in the region's most strategic accounts; and ensure the team runs a consistent, rigorous cadence of account planning, forecasting, and QBRs. You will partner closely with Sales leadership, Partnerships, Solutions, and Customer Success to make sure the Americas book of business grows predictably and customers realize measurable outcomes from Skan.

The ideal candidate has led or built a team of enterprise/strategic account managers at a B2B SaaS company or leading Agentic provider, personally carried and exceeded a large NRR/expansion number, and can operate credibly from the C-suite of Fortune 500 clients down to the account team's day-to-day execution. This is a people-leadership role paired with individual commercial ownership — you are accountable for your team's results as if they were your own.

Key Responsibilities-

• Recruit, hire, onboard, and develop a high-performing team of Strategic Account Directors across the Americas.
• Set individual and team quotas, territory and account assignments, and career development plans.
• Coach SADs on account strategy, executive engagement, negotiation, and forecast discipline through regular 1:1s, deal reviews, and account plan reviews.
• Own the Americas strategic account book of business, spanning Banking, FSI, Healthcare, and other named enterprise verticals.
• Establish a consistent account-planning methodology, QBR cadence, and executive sponsorship program across the team's portfolio.
• Personally engage as an executive sponsor on the region's most strategic or at-risk accounts.

• Carry aggregate accountability for the Americas net revenue retention (NRR) and expansion ARR quota, rolling up individual SAD attainment.
• Own forecast accuracy and pipeline integrity across the team, reporting to sales and revenue leadership.
• Identify and prioritize cross-sell and upsell opportunities across the region's book of business, including new use cases, business units, and geographies.

• Partner with Sales, Solutions, Value Engineering, Customer Success, Marketing, Product, and Partnerships leadership to align resources against the Americas account strategy.
• Represent the voice of the Americas customer base internally, influencing product and services priorities.
• Partner with the partnerships team to activate GSI, consulting, and marketplace co-delivery opportunities within the team's accounts.

• Regional Net Revenue Retention (NRR): Aggregate NRR across the Americas strategic account book.
• Regional Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development across the team's accounts.
• Team Attainment: Percentage of SADs at or above quota attainment; team-wide forecast accuracy.
• Talent Development & Retention: Time-to-productivity for new hires and SAD promotion/retention rates.
• Executive Engagement: Depth and frequency of C-suite relationships maintained across the region's portfolio.

• 10+ years of experience in strategic account management, enterprise customer leadership, or sales, including 4+ years directly managing a team of 5-10 enterprise or strategic account managers.
• Proven track record personally carrying and exceeding an NRR/expansion quota at a B2B SaaS company or leading Agentic provider, prior to or alongside people management.
• Demonstrated success building or scaling an account management function — hiring, ramping, and coaching account leaders to quota attainment.
• Experience engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at Fortune 500 accounts, with fluency navigating complex enterprise governance and buying processes.
• Deep familiarity with BFSI and/or healthcare operating environments strongly preferred; comfort operating across additional enterprise verticals.
• Strong commercial acumen: forecasting discipline, contract negotiation, and pipeline management across a distributed team.
• Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.
• Be part of a category-creating company building the full agentic lifecycle.
• Build and lead the team responsible for some of Skan's most strategic enterprise relationships, with a direct line to the C-suite at the world's largest financial institutions.
• Join a passionate, global team united by curiosity, integrity, and impact.
• In-office and remote work mix with global exposure.
• Competitive compensation and equity opportunities.
• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Work From Home
• Stock Option Plan

The salary for this role is $330K-380K OTE

Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.

We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.