Bilingual CX Escalations Specialist

ArcTern Ventures is looking for a Customer Advocacy Specialist to join their Customer Experience team. This position, based in Charlotte, NC, involves managing complex customer issues and collaborating with various internal teams to drive enhancements in overall customer satisfaction. The ideal candidate should have a bachelor's degree, at least three years of relevant experience, and must be bilingual in English and Spanish. The role emphasizes a customer-centric approach and aims to foster a collaborative environment for addressing customer needs. #J-18808-Ljbffr ArcTern Ventures