Service Analyst

Service Analyst

Sacramento, CA

Description

At ICM Solutions, we deliver comprehensive heavy equipment and production solutions to the aggregate and mining industries-driven by expertise, responsiveness, and a deep commitment to our customers. We pride ourselves on building a team of technical experts who solve complex challenges and keep critical operations running.

Position Overview

ICM Solutions is seeking a Service Analyst to elevate our service organization and support crushing technicians in the field and shop. This role is designed for an experienced crushing and screening equipment specialist who thrives on diagnosing complex issues and guiding others. You will serve as a primary technical resource (subject matter expert) for service technicians and customers, helping troubleshoot advanced problems, improve repair quality, and strengthen overall technical capability.

If you have deep hands-on experience with crushing equipment and want to move into a high-impact, expert-level role, we want to hear from you.

What You'll Do

• Serve as the technical authority for crushing and screening equipment

• Provide advanced troubleshooting support to field and shop technicians, as well as customers

• Diagnose complex mechanical, electrical, and hydraulic system issues

• Interpret and apply electrical and hydraulic schematics in real-world scenarios

• Partner with OEMs to resolve difficult equipment problems

• Travel to job sites for diagnostics, commissioning, setup, and decommissioning; rapid response to field locations for break downs when service technicians are unavailable

• Mentor and train technicians-acting as a hands-on technical coach

• Identify correct replacement parts and ensure repair accuracy

• Maintain service readiness of tools, equipment, and response vehicles

• Deliver excellent customer communication and build strong client relationships

• Uphold strict safety standards, including LOTO compliance

• Maintain rapid response vehicle

Why This Role is Unique

• Direct impact on technician performance and service quality

• Blend of fieldwork, technical leadership, and mentorship

• Opportunity to be the go-to expert across the organization

• High-visibility role within ICM's technical support structure

Requirements

Required Experience & Skills

• 5+ years of hands-on crushing & screening equipment repair (REQUIRED)

• Expert-level troubleshooting in heavy equipment systems

• Strong knowledge of mechanical systems, hydraulic systems, and electrical diagnostics

• Ability to read and interpret complex schematics

• Experience with advanced diagnostic tools and specialty equipment

• Strong problem-solving mindset with attention to detail

• Excellent communication and ability to support and mentor others

• Self-motivated and able to work independently in the field

Additional Requirements

• High school diploma or equivalent

• Valid driver's license with clean MVR

• Ability to obtain a DOT medical card (under 26,000 GVW vehicles)

• Willingness to travel (out of state when needed) and work flexible hours including weekends/on-call

• Must maintain personal tools, up to ¾" drive

• Commitment to safety and clean work standards

Why Join ICM Solutions?

This is your opportunity to step into a role where your expertise drives results, not just repairs equipment. As a Service Analyst, you'll shape how work gets done across our service organization while solving the toughest challenges in the field.

ICM Solutions offers competitive pay and a full range of benefits including paid time off (vacation, sick time, holidays, parental leave), medical/dental/vision insurance, 401K with company match, wellness and EAP support, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Salary Description

$115,000 - $135,000 DOE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)