Police Dispatcher I, Austin Police

Overview Police Dispatcher I, Austin Police – Full time position in the Combined Transportation Emergency and Communications Center (CTECC). Responsibilities Receive coded information requesting police investigation from 911 to responsible field units, including vehicle, motorcycle, and helicopter. Operate the Police Emergency Radio System in accordance with FCC rules and regulations. Maintain constant awareness of the status of mobile units and update information as it changes. Receive radio calls from field units; transmit messages via radio or telephone using a Computer Aided Dispatch / Mobile Data Terminal system. Update information on an ongoing basis to ensure documentation is accurate and concise. Knowledge, Skills, and Abilities Knowledge of the operations of a Police Emergency Communications Center. Oral and written communication skills. Ability to handle conflict and uncertain situations; multitask and prioritize. Proficiency in using computers and related software applications. Ability to work in close quarters and wear a telephone headset. Ability to apply telephone interviewing techniques and quickly obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions (EMD). Ability to deal tactfully with the public and maintain effective communication with City employees and the public. Minimum Qualifications Graduation from an accredited high school or equivalent. Licenses and Certifications Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment. Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment. Preferred Experience Record computer data rapidly and accurately. Related emergency situation experience preferred. Maintain security and confidentiality in handling information. Notes to Candidate Salary Range: $26.22 – $29.70 per hour Location: 5010 Old Manor Rd (CTECC), Austin, Texas Hours: Shift work; schedule varies. Availability for various shifts and days off is required. Weekend and holiday work is required. Applicants will be administered a skills assessment test; ability to type at least 40 net words per minute is required. Offers are contingent upon successful completion of testing requirements including background checks, fingerprint clearance, drug screening, and psychological exam. Employees will be in training status for 15-17 weeks. Additional Information: Applicants must show proof of U.S. citizenship per Texas Commission on Law Enforcement requirements (acceptable documents include Birth Certificate, U.S. Passport, U.S. Passport Card, Certificate of Citizenship, Certificate of Naturalization). #J-18808-Ljbffr IMDiversity