Quality Assurance Representative

Overview Waupaca Foundry, Inc. is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 4,400 people company-wide. Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation. Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings. You will be right at home at Waupaca Foundry. Responsibilities The primary responsibility of a Quality Assurance Representative is to make regular visits to designated customers in a particular area and to be available to this group of customers anytime to support plant communication to maintain and improve customer satisfaction. The main deliverable from all visits and communication is the same – a contact report sent to the Plant and Corporate Management Teams that reviews quality results at the customer along with any market intelligence that can be obtained from the discussions that happen during the visit. Must understand foundry/casting process along with defect analysis. Must be able to promote continuous quality improvement. Must be able to have problem solving tools including 8D, Six Sigma, APQP requirements. Must be able to address customer quality concerns and address root cause. Issue and verify R.G.A. system with communication to customer. Monitor sorting activity at customer and/or outsource. Qualifications Associate or bachelor’s degree preferred. ASQ Certified Quality Auditor, Engineer and or Manager recommended. Must have working knowledge of computer & quality related programs. Must have working knowledge of quality trouble shooting techniques. Must have working knowledge of overall foundry procedures and practices. Must demonstrate effective interpersonal, oral and written communications skills. Must have the ability and willingness to walk the shop floor of our customers and communicate effectively about the issues they are experiencing as well as opportunities for new work for Waupaca Foundry. Must have ability to work independently to plan & organize. Must be able to facilitate customer / team relationship. Must have working knowledge of customer specifications and requirements. Must be able to address customer quality problems with foundry personnel. Must be willing to travel and re-locate to Illinois, Indiana, Michigan, or Ohio (flexible). Benefits Waupaca Foundry offers competitive wages and exceptional benefits, including: Short and long term disability Life insurance 401(k) Employer funded retirement plan Paid vacations/holidays Wellness program Fitness membership Employee assistance program (EAP) Equal Opportunity Employer Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Equal Opportunity Employer, including disabled and veterans. Persons with a disability needing assistance with the application process, please contact Human Resources at Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese If you want to view the Pay Transparency Policy Statement, please click the link: English #J-18808-Ljbffr