Front Desk Supervisor

Full job description

JOB DUTIES AND RESPONSIBILITIES

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.

Assign specific duties to staff for efficient operation of department.

Assist in training new associates and cross-training existing associates.

Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.

Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.

Monitors daily status of rooms, rates, discount rates and packages.

Maintains current list of available rooms for walk situations.

Coordinates blocking of rooms.

Checks printed registration cards against information on arrival report and rectifies any discrepancies.

Ensures prompt and courteous service to guests.

Pre-registers guests according to standards.

Completes and monitors employee schedule.

Monitors VIP arrivals.

Notify Maintenance Department of any maintenance issues.

Keeps track of rooms to ensure accurate status and readiness for check-in.

Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.

Acts as Manager on Duty as required.

Work nights, weekends, and holidays as necessary.

Perform various other duties as assigned to meet business objectives

Join us in the excitement of introducing the all-new Delta Hotels by Marriott Toledo, a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. With 212 guest rooms and suites, our hotel promises an indulgent retreat for every visitor. We're not just about accommodation; we're about curating unforgettable experiences, be it for business travelers or those seeking leisurely respites. Set to dazzle in July 2024, our hotel will feature a chic restaurant and bar, sprawling banquet spaces spanning over 14,000 sq. ft., and all the beloved amenities you'd expect – from a state-of-the-art fitness center to a relaxing indoor pool, along with complimentary Wi-Fi and parking.
But what makes this opportunity truly thrilling is our quest for a dynamic individual to join our team in the role of a Group Sales Associate. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you.