Leasing Manager

Leasing Manager I

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!

Job Title: Leasing Manager I

Unit Size: N/A

Exempt Status: Nonexempt

Pay Class: Hourly - Full Time

Reports To: Community Manager

Direct Reports: No

Position Summary: The Leasing Manager serves as a key facilitator and coordinator of leasing operations, ensuring seamless communication, efficient processes, and a high standard of service delivery. This role supports the Community Manager by aligning leasing strategies with operational goals, coordinating team efforts, and maintaining a strong focus on internal collaboration and customer satisfaction. The ideal candidate is a proactive organizer, skilled in managing meetings, streamlining workflows, and high-performing leasing.

Essential Job Functions:

• Responsible for assisting in the successful marketing, administrative, and financial operations of the property under the direction of the Community Manager.
• Maintains a strong understanding of the community, specials and floor plans and oversees all unit pricing.
• Oversees all unit pricing and confirms that the pricing is correctly updated on the BH website.
• Assists the on-site team and Performance Analysts in marketing all units, determining leasing problems, offering solutions to vacancies and resident retention.
• Maintains an understanding of all market survey data and utilizes information to generate traffic of potential residents; oversees shopping of competitive properties.
• Understands, utilizes, and promotes all third-party online leasing programs in accordance with BH policies and procedures.
• Ensures all prospect information and alert notifications are accurately entered into property management software and addressed in a timely manner.
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, and walking vacant units as needed to meet business needs.
• Demonstrated understanding of Fair Housing guidelines and applicable leasing regulations and requirements.
• Provide prospective feedback to supporting team on rental rates and specials and recommend adjustments as needed.

Minimum Qualifications/Skills:

• High School or GED (General Education Diploma) Required.
• Strong written and verbal communication skills.
• Advanced computer technology skills and advanced knowledge of MS Office Suite.
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
• Previous experience in a customer-facing/customer service role.
• 2 years of prior leasing experience.
• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.

Competencies:

• Core - 2 Communication Customer Focus Teamwork and Collaboration Embrace Evolution Inclusion
• Functional - 2 Problem Solving and Decision Making Technology Skills Conflict Management Sales Closing

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating on-call" schedule as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs. Operation of a motor vehicle onsite, if applicable. Exposure to all weather conditions. Lifting at least 20 pounds. All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.