Service Supervisor

Service Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary The Service Supervisor supports the Service Operations Manager and front-end leadership team in overseeing daily customer service operations. This position is responsible for helping ensure outstanding customer experiences, efficient front-end performance, strong associate engagement, and compliance with company policies and procedures. The Service Supervisor provides leadership, coaching, and operational support while promoting a customer-focused culture and maintaining a safe, productive work environment.

Key Responsibilities Customer Service Leadership Deliver and promote exceptional customer service throughout the store. Serve as a primary point of contact for customer concerns, questions, and issue resolution. Model professional and courteous behavior for all associates. Support customer satisfaction initiatives and service performance goals. Ensure a welcoming and positive shopping experience for all customers.

Front-End Operations Assist in overseeing daily front-end activities, including check stands, self-checkout, service desk functions, and customer flow. Monitor service levels and adjust staffing as needed to support operational demands. Ensure associates follow proper cash handling and transaction procedures. Assist with register accountability, audits, and operational controls. Support implementation of company programs, promotions, and service initiatives.

Leadership & Team Development Provide daily leadership, direction, and support to front-end associates. Assist with training, onboarding, and development of team members. Coach associates on customer service, productivity, and operational expectations. Promote teamwork, accountability, and a positive work environment. Support performance management efforts and recognition programs.

Compliance & Safety Ensure adherence to company policies, procedures, and regulatory requirements. Support loss prevention and asset protection initiatives. Monitor front-end areas for safety concerns and resolve hazards promptly. Maintain clean, organized, and professional work areas. Ensure proper handling of confidential and sensitive information.

Operational Excellence Monitor workflow and identify opportunities to improve efficiency. Support labor management and scheduling objectives. Assist with coordination of store events, promotions, and peak business periods. Ensure operational standards are consistently maintained. Communicate effectively with store leadership regarding operational needs and opportunities.

Financial Performance Assist in achieving labor, productivity, and customer satisfaction goals. Support efforts to minimize shortages, errors, and operational losses. Monitor front-end performance metrics and recommend improvements. Help drive efficiency while maintaining excellent service standards. Contribute to overall store profitability through strong execution and accountability.

Qualifications Previous retail, customer service, or supervisory experience preferred. Strong leadership, communication, and interpersonal skills. Excellent customer service abilities. Ability to multitask and prioritize in a fast-paced environment. Strong organizational and problem-solving skills. Basic computer and cash handling experience preferred. Ability to exercise sound judgment and decision-making skills.

Physical Requirements Frequent standing, walking, bending, reaching, and lifting. Ability to assist with moving products and supplies as needed. Ability to work flexible schedules, including evenings, weekends, and holidays. Ability to work in varying store conditions.

Key Competencies Customer Focus Leadership Communication Conflict Resolution Team Development Operational Excellence Problem Solving Cash Handling Accuracy Organization & Planning Adaptability Accountability Results Orientation Decision Making Attention to Detail

We also provide a variety of benefits including: Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve