IT Help Desk Technician I - MacOS and Apple

Location: Las Vegas, NV only. Daily onsite requirement. IT Support Technician - Apple/macOS The IT Help Desk Technician provides technical support to Switch team members with a strong focus on supporting Apple/macOS environments. This role is responsible for troubleshooting and resolving hardware, software, device management, and access-related issues within a corporate Apple ecosystem. The ideal candidate brings hands‑on experience supporting Mac devices in an enterprise environment and can independently resolve a wide range of end‑user issues while escalating complex matters when appropriate. What You’ll Do Provide technical support by phone, ticketing system, and remote tools Troubleshoot and resolve macOS, Apple hardware, email, application, and endpoint management issues Support and maintain Apple devices including MacBooks, iMacs, peripherals, and standard business software Manage Apple device deployment, configuration, provisioning, and lifecycle support Utilize Apple device management platforms such as Jamf, Intune, or similar tools to support corporate endpoints Monitor the help desk queue and resolve tickets based on priority and business impact Escalate issues that require advanced engineering support or administrative access Configure and support Windows workstations as part of a mixed‑OS environment Assist with employee onboarding and offboarding IT tasks, including Apple device provisioning and account setup Document issues, resolutions, and internal procedures in the ticketing system What We’re Looking For Strong hands‑on experience supporting macOS and Apple hardware in a corporate environment Ability to troubleshoot and resolve Apple endpoint issues independently Communicates clearly and professionally with internal customers Takes ownership of assigned tasks and follows through to resolution Works well as part of a support team while managing issues independently Pays attention to detail when documenting work and configuring systems Provides consistent, reliable customer service What You’ll Bring 2+ years of hands‑on experience supporting macOS and Apple hardware in an enterprise environment Strong experience supporting MacBooks, iMacs, and Apple peripherals Experience with Apple device management platforms such as Jamf, Jamf Pro, Intune, Kandji, or similar MDM solutions Experience supporting users in a mixed macOS and Windows environment Experience using a help desk ticketing system Ability to diagnose and resolve hardware, software, operating system, and application issues on Apple devices Familiarity with identity and access management platforms, Active Directory, or similar directory services is a plus Apple certifications (ACSP or equivalent) are a plus Additional certifications such as Jamf, Microsoft, Network+, Security+, or ITIL are a plus Valid driver’s license and reliable transportation for on‑site work Why Switch? A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! #J-18808-Ljbffr